Bright, Modern On-Mountain Condo

Hi Danika, We are saddened that your experience staying in Sherpa 6 was not up to your standards. We are working diligently to provide the best guest experience that we can during these unprecedented times. In response to your claims, we would like to provide the following information: -The exact updates that have taken place in the property are clearly stated in the property overview. -The shared pool and hot tub in Sherpa has been closed since Phase 1 of the reopening of Montana began on April 27, 2020. There is no member of our staff who is not aware of this fact. This information was also sent to you in multiple confirmation emails well before your arrival. -Our guest services team offered to help you bring luggage up to your unit and we have been told that you refused that service. -It is clearly stated in the property overview that this property does not have AC and that fans are the preferred method to cool the property. This information was also sent to you in multiple confirmation emails well before your arrival. -Our maintenance team has been working on both the washing machine and the showers to ensure that these issues do not occur again. We ensure that this property is as advertised on this third party booking website and encourage any prospective guests to contact us directly with any questions before or after making a booking. We are proud to offer friendly and attentive service and will work with guests to ensure they are booked in the right property for their vacation needs. Whitefish Mountain Resort