Owner's Response: Olga, Just to keep the facts straight here, you called about the air conditioning, I was at the unit within minutes to discover the facts. I called my a/c repairman who arrived within two hours. While I was waiting you pointed out two additional concerns, the slow drain in the shower and a single fixture in the dining room. While I was waiting for the repairman I immediately fixed those two items. A hair clog in the drain and two lightbulbs in the fixture. This was all done within one hour of your call to inform me. The a/c man said the air handler needed to be defrosted and that he would return in the morning, which he did. The thermostat was reading 75 degrees when I first arrived and 76 degrees the next morning. Yes, that temperature was higher than each of us would prefer, but it was fixed as rapidly as possible. The time difference between when you informed me and the a/c being fixed was 24 hours. Any credit for cleanliness, stocking of the unit or responsiveness to your problem? Obviously not. Sorry that your stay was not perfect in all respects, but I simply found your financial demands to be unreasonable. Mike