Swanky Seahorse Oceanviews

We’re glad you and your family enjoyed your stay! Thank you for leaving the property so tidy!

Thank you for sharing your thoughts on your recent stay at our beach house. We’re sorry to hear it didn’t quite hit the mark for your group, and we appreciate you flagging these issues. Let’s dive into your concerns and clear things up. We’re surprised to hear the bedrooms felt under-equipped. Each room has built-in shelves in the closets designed to handle luggage and personal items, which we hoped would do the trick. If those weren’t obvious, we’ll make them stand out more in the listing. Hangers? That’s a miss on our end—consider the closets restocked pronto. The hot tub not bringing the heat? The control link in your email should’ve let you dial it up to your liking. We talked on the phone and were successfully able to get you to turn the spa on and change the heat from off to heat. The timing of the spa being on was up to you. Sorry the elevator gave you a bit of a workout. We sent detailed instructions and a video to navigate its usage. If it still acted up, let us know what happened so we can get it sorted. On the kitchen front, could you specify what was missing? We aim to cover the basics, but we’ll double-check the setup. As a Vrbo property, we use automated systems to give you full control, unlike a hotel with staff on call. We thought this was clear and expected when you rent a home on vrbo but we’ll make it louder in our welcome info.