6 Bedrooms, 4 Bathrooms, Sleeps 12 - NEW LOWER RATES !!!
Canceled bookings will not receive a refund
House was great! Electronics a bit complicated.
Everything you see in the pictures is correct. Good game room, great size house, no major issues. The electronics in the living room were a bit much to figure out. Which one is surround sound etc. I would stay there again without hesitation.
We booked this villa for a 22 night stay but were really disappointed in both the home and the management company. On checking in the upstairs was really hot so we called the manager and reported it, she said she was aware of the problem and would send someone out. This should have been repaired prior to our check in. During our stay despite 2 temporary fixes by repair man it never really worked well and we were told it needed a new part and that this would be done on a given day but it never happened.
The house is in need of a deep clean and some updating. Sliding closet doors in bedroom don’t work, downstairs bedroom had closet doors just standing in room not actually on closet. Toilet seats were scratched, chipped and thoroughly unhygienic. Lots of lightbulbs were missing or not working. Under beds had items from previous guests which means the floors hadn’t been properly cleaned. All kitchen cabinets were sticky and in need of cleaning. All rooms very dusty on check in.
Pool was only cleaned once during our stay and that was 6 days after I rang to say the pool heating wasn’t working and the water level was dropping, the villa manual stated pool is cleaned weekly.
The worst thing was the atrocious attitude from the management company. When I called to report a bathroom light not working I was asked very rudely if I’d switched it on at the wall. A few days later I called regarding the AC and pool issues and left 4 voicemails over 2 days before my call was returned. The lady then screamed at me that it was out of hours and hung up on me, she then called back to check on the address. When she visited the villa the next morning to look at the pool she apologised for her behaviour. Really poor service. I don’t expect to be treated like that after spending thousands of dollars on renting.
Positive aspects; Excellent quality kitchen and laundry appliances, everything you could need in kitchen, lots of coat hangers.
This villa could easily be 5* plus if it was cleaned, decorated and if the management company took care of it and their guests.
I did email the management company after checking out and they rang with an apology and the offer of a discount on future rentals.
That’s not good enough, the villa should have been clean, there’s no excuse for not repairing doors or replacing broken toilet seats. As for the rudeness and verbal abuse when we called it’s totally unacceptable so for those reasons I’d not rent from them again.
Good Place to stay
The place was as advertised. Pool was great, kitchen and living area were good.
Really great experience
The house was great, had everything we and our kids could have needed. Houses managers were very responsive. The beds were comfortable, pool was great, the kids' rooms were adorable. We highly recommend this house.
Great House!!! Great Location!!
We enjoyed our stay. We will definitely book on our return visit to Orlando!!
The home is located in the prestigious Windsor Hills Resort. This resort has a large club house with numerous amenities. The Resort pool area is huge with water slides, Tikki bar, fitness center, cinema, tennis, basket ball, children's play area. All this is less than a 5 minute walk from the home. The Windsor Hills Resort is the closest resort to Disney, which is less than a 5 minute drive away. The entrance is gated and guarded 24/7.