プライベートAdirondackプライベートサンディビーチオールシーズンイベントの近くに隠れ家

There are no uneven floors upstairs. There is one step to one of the bathrooms. Yes we intend to update the bathrooms and kitchen for esthetic reasons but they are spotless clean and functional. They are not chipped or broken in any way. Yes the house has a lot of living space downstairs and that is why we have plenty of couches so that everyone is comfortable. This guest did not like the way the decor was set up but she and her family were perfectly comfortable being there. At least this what she told us when we called in to ask how everything was and if she responded that everything was wonderful and that she was happy with her accommodation.

I wish we knew about the water pressure and the bed comforts and we would have taken care of it. However we will attend to these immediately. Thank you.

We always have mattress covers and we ordered new ones for all the beds. Unfortunately a few hadn't arrived before Jessica's stay!

We tried communicating with the guest about the Iron content which was completely safe because it was tested by the lab where we always test our water. We had a company come and remedy the smell once and for all. When we tried to inform the guest he had no will to hear anything and just packed up and left abruptly. We had 4 other reservatioms since this guest left and they were perfectly happy with the house. It is regrettable to us that we couldn't offer anything to this guest including other lodging for his booked dates.

The guest did not mention that we offered her the guest house which is next to the house that she rented for free as well. She got two houses whoch resulted in 5 bedrooms. We could have allowed her and her family to use the bedroom which had a roof leak but we didnt. Instead we locked up that room because we didn't want to accommodate anyone in that room until we fixed the problem. Lauren got two houses instead of one which is of greater value. I would think that she would be grateful and appreciative.

The reason thet the guest had flies is because they left every single door open. The sulfur smell was easy to grt rid of and we would have been happy to tale care of it if the guest informed us during their stay. When we contacted the guest he did tell us about the leak on the roof which we have already fixed and told us that everything else was great and they they were very happy there. I am saddened about the compromised experience of the guest and had we known we would definitely have taken care of things to make their experience better.

First: There was certainly no mold in the ceiling of our Guest House. There was a water stain the size of a baby's first that we took care of right away and was definitely not a health threat to anyone. Second, we offered the guest other accommodations and his daughter said not that will not be necessary cause we love it here and would love to spend our time right here. Second, the guest contacted VRBO as well as myself asking for a refund claiming that he has photos of mold and when both VRBO and I asked to see these photos, they were never produced! To this day they were never produced. Third, Yes there was a leak under the sink but that leak was not there when the guest arrived. It definitely was there a few days into their stay since they forced kernels of corn down the pipe that we had to repair. He kept complaining about the price after he arrived and was arguing with his daughter and wife who booked our property. We overheard the daughter say "come on dad there is no issue here." Our caretaker Dick was at his beck and call constantly but this father guest was determined to make life very difficult for his family as well as for us during the busiest season. The issue here is that this guest felt that his daughter and wife paid too much money and that he was no consulted and both we and VRBO concluded that he has no basis to ask for a refund. Hence the bad review!