Waterfront / Steps to Beach / Heated Pool / Casablanca Key / Residence

Thank you so much for your thoughtful and detailed review. We’re happy to hear you enjoyed the spacious layout, beautiful canal setting, warm pool, and the abundance of towels and linens—those little comforts really do make a difference. We appreciate your understanding regarding the door code and water heater issues and are glad our team was able to address them promptly. We also apologize for the pool house door being left open and the inconvenience that it caused on your last night. Your feedback is truly valuable and helps us improve moving forward. We’d love the opportunity to host you again for an even smoother stay next time!

Thank you for sharing your feedback. We’re sorry to hear that your experience was impacted by the communication regarding parking. While we do our best to ensure our guests are not disturbed unnecessarily, We also have to address concerns brought to us by neighbors in order to maintain a positive relationship with the community and to also avoid any city violations. We regret that this came across as excessive and will review our processes to ensure that future communications remain minimal and at appropriate times. We truly value your feedback and hope you’ll consider giving us another opportunity in the future.

Thank you for the thoughtful and balanced review. We’re glad you found the home clean, accurately represented overall, and in a great location near the beach, and especially that your family enjoyed the unique waterfront setting and all the wildlife it brings. Watching the turtles, ducks, iguanas, and birds certainly makes for a memorable experience for children! We were concerned to hear that an older member of your family fell at the step into the bedroom. We take safety feedback seriously and appreciate you identifying the step transition, kitchen tile, deck, and areas that became slippery. These comments have been shared with our property and maintenance teams for review and appropriate attention. We also appreciate you highlighting how extremely responsive and quick our team was throughout your stay. With 24/7/365 guest support and in-house maintenance personnel, our goal is to address the occasional hiccup as quickly as possible when it arises. Surf and Sand is an established Florida waterfront home with plenty of character, and we continuously evaluate opportunities to maintain and improve it while preserving what guests love about the property. Most importantly, despite the concerns mentioned, we’re delighted your family enjoyed the experience and that you would book again. We’d love to welcome you back to Latitude Key for another beach and waterfront getaway!