'Dreamstay' 4 BR Exec Single Story Home with Pool-Near Disney

We are very surprised at the negativity especially considering the guests asked to stay an extra night. The fans are integral to the ceiling lights and mostly work by pulling a cord not by a wall switch, the master room works by a switch. In over 17 years of renting we thought our instructions covered everything, obviously not as foolproof as we thought so we will amend the information. We will also look at alternatives, such as using remote control.

Our management company has looked at the outlets and we accept that some had worked loose and these are being fixed.

Not sure why the master shower knob was not working, it was OK for the previous and subsequent guests. Similarly our high speed wifi worked for the previous and subsequent guests. We have a management company on hand to sort out any problems and are surprised they were not contacted to look at anything not working. Also it could have been mentioned to us when we received an email requesting an extra night.

The comments made hardly constitute a "severely lacking in maintenance" headline. For the record the inside of the villa was repainted just over a year ago and new furniture was purchased for the front room and dining area. Some light bulbs have been changed too.

We do not accept this spiteful review of our property. We have correspondence via email from these guests which clearly tells us what a good time they had in our villa.

First there is a sign in the laundry room asking guest if they could put a load of washing on before they leave. This a request not a requirement but i will have this sign removed as obviously it has been taken too literally on this occasion by these guests, not by anyone else after 17 years of renting.

Secondly our villa is situated in a residential area where people do have dogs. However our neighbours do have two small dogs and i mean small!! They should not have allowed them off their leads and on to our property, again this has never ever been a problem in the past. Our guest should have called 911 and reported this breach of law. We have a management company which give 24 hour cover and the guests should have reported this to them,

Thirdly as for the Kitchen towel issue the villa is self catering and as for the mildew complaint. Where it was is on the door frame at the bottom where the sliding door to the pool is. This should not have been there granted but as the moisture and water from the pool cause this it is not something that has been there through any other reason and on this occasion was not wiped off by the cleaners, which again has never ever ever been a problem in the past 17 years.

Finally we suggest these guest find another villa for their next vacation and see how many things they can find wrong with that, because we would never consider them again to rent ours.

As for the need to update . The fact is most of the furniture was replaced in May 2016 and the whole house interior was re painted in March 2016.