3 Bedrooms, 4 Bathrooms, Sleeps 13
About Pam Bates
Pam Bates CONDO RENTALS BY PAM, LLC
Pam Bates purchased this Condo in 2014
100% refund if canceled at least 60 days before arrival date.
Won’t be back
Elevators and parking are ridiculous. We enjoy every summer here at OB so we thought we’d try out the new Phoenix. NEVER again. We had to pay for 2 parking passes that we thought came with the condo ($58) and then properly couldn’t accommodate 2 additional spaces so they said when 3 ENTIRE PARKING FLOORS were empty! Elevators- we ready to wait at least 10-30 minutes going and coming. The condo needs painting throughout, the pots are old and worn, the pans are old and worn and the den furniture is lumpy and very worn. We were very disappointed in this unit and will not be going back here.
Very clean, wonderful beach, would stay there again.
Great beach getaway
I took my daughter and her Roommate from the University of Tennessee. We all had a great time.
We are so glad you had a great time staying in our Beach Home. We really hope to have you back again on your next trip to Orange Beach
Condo was very nice. Had everything we needed in the kitchen which is great considering we cooked a holiday meal.We had a few issues such as one toilet being broke and light bulb out in a bathroom but we reported it and it was taken care of the next day. Cleaning service could do a much better job. Stove top had never even been wiped when we arrived ,one toilet wasn't scrubbed and we found a pill on the floor in the hall which could have been very dangerous if one of the small children would have picked it up . Overall a great trip and hope to stay again soon.
I am glad you enjoyed our condo. Yes things do happen like a toilet breaking and lights blowing. When you called in the evening I got in touch with my maintenance person and definitely had him over the very next day to rebuild the toilet and put in a new light bulb. Things do happen and I try and get everything repaired as soon as I can get someone over. The cleaners did scrub the toilet but they could not get it to flush well as this must have been the start of it breaking. The cleaners turned in that the bunks were needing attention and I sent a furniture repairman not my maintenance person over to make adjustments to the beds. This was done after the condo was cleaned and right before your arrival so I cannot blame the cleaners as this pill could have been dropped by the repair person. the stove I will definitely check into as this is to be cleaned but glass top stoves have baked on places that I know are extremely hard to remove. With all of this being said I do hope you will do as you stated and return to our condo in the future.
Need a better elevator system
Meaning, exspecially when one or two are down maybe have someone working the line exspecially on floor 1. To many kids and teenagers who do not know how taking turns works. We had to wait sometimes up to 25 min. Was cut in front of a lot! some knew they were doing it and some were just 10-12 yr olds just doing what they felt like. Maybe heated pools outside? If they were it must not of been heated very high. Also paying for our parking pass??? I have never had to do that we always have had at least 2 with condo. We had no linens or first items. But when i texted The owners they were quick on that and had Someone was there in about 20 min and out in about 30-45 min. There was some stuff like lights out in our bathroom and under microwave. The dining room chairs were all different and some were broke. 1 chair had an uneven bottom that kept coming off plus the seat underneath one must of been busted like sitting in a hole. Bunkbeds were noisy. Fan in that room would not work.
The great things were The beds they were great in queen and master. i did not stay in master but from what i Was told the master was really nice. The couches and living room, kitchen, fridge, stove, micro, ICEMAKER, ect were all great!! Loved the sunsets! I am not trying to be picky I just notice stuff. Besides the elevator situation the rest can be fixed by the time someone else stays there. Would stay there again exspecially through vrbo.
Sorry but we can do nothing about the elevators especially during Spring Break. You have so many teenagers and younger people during Spring Break that I am sure some will not wait their turn. Yes I am glad I was able to get you in early but of course this was before the linens were set and I explained that someone would be right over to take care of this. I felt it was more important to get you into the condo so you weren't sitting in the parking lot waiting. Parking passes are always sold at Phoenix Properties and of course I inform you of this when you reserve my condo. It is posted everywhere on my site. I wish you had called about the lights being out as I would have had this taken care of immediately. The fan is fine you just have to flip the switch on the wall to make it work. I have never been told that the bunks are noisy but maybe they are. Yes I have requested new dining chairs and they are on order and just have not arrived by the time you arrived to our condo. Other than all of this I hope you did have a great time and come back again
Very large rooms
The condo was very spacious and we had plenty of room to accommodate 11 of my family members. Fast response and very helpful with such a short notice on booking.
I am so glad you found our condo and made your first trip to Orange Beach. I hate what happened in Panama City and that you lost your reservation but I am glad you were able to enjoy our condo. I am glad it was perfect for your family. We so hope that now that you have visited our area this will be the first of many trips to Orange Beach.