ベランダからの壮大な景色を望むプライベート2エーカーの敷地

Thank you for your review. I spoke to Mr Frederico on the day before his arrival to explain to him about the driveway and I asked him about what kind of car he would be driving. During this call, I informed him that he would need a front wheel or all wheel drive vehicle. He said that he had what he needed to get up the driveway. He called me several times for directions to the property and then again at 11:45pm and when I woke up to return his call, he did not answer so I left him a message on his voicemail and texted him to call me in the morning. When he called me early next morning, he was ranting about my property and how it was unsafe for children. In my property listing I have noted that the property is not ideal for children under 2 years of age. Also Mr Frederico booked the property for more people that he had indicted to me. Mr Frederico also stated that the property was not on 2 acres of land and accused me of misleading him on the size of the property. After staying there the night, he wanted a full refund and I informed him per VRBO policy, I would have to charge him for one night's stay and for the cleaning fee. He informed me that he was " going to get all of his money back or else!" I did not feel comfortable dealing him after that and I suggested that we have a conference call with a VBRO representative to resolve this matter. As far as the air conditioning - I sent the technician to have a look at it and he said that the freon was low on the unit but the temperature rarely gets up to 90 degrees in the mountains especially at night. I am sorry Mr Frederico had a bad experience but this is a rustic mountain cabin and not a family resort.

I am sorry that the last guests did not enjoy their stay or appreciate the effort that went into the construction of the cabin. The weekend in question had one the worst snow storms of the year and a 4 wheel drive is essential for any mountain cabin. This cabin is to provide affordable rental for large groups of people and as such there are two sets of linen provided for each bed. There is also a washer/dryer in the cabin. However, guests are always encouraged to bring their own linen if there are any concerns.