2/10 Terrible
Jacob P.
Dec 6, 2023
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in
Host not accommodating and house extremely dirty when we arrived. Awful experience.
When we arrived, no one had been there to clean the house. There were sheets and towels left in the washer and on the floor of the laundry room. The house was very dirty. Dead flies on the floor and in the tub. The toilets were disgusting. The hot tub smelled like fish and was murky. The previous guests had turned off the heat in the master bedroom and so it was 45 degrees in there. The internet didn't work and while we were there the rest of the heat in the house stopped working. We called the owner and told them the situation and because of all the issues if we could pay to stay one night since we drove 14 hours to get there and it was 4 pm and we couldn't find anywhere else to stay with such a short time and we had to find a place that would take 5 people and pets. The owners were adamant that we couldn't stay there. We literally had no where else to go. They didn't care and said we had to leave. The owner told us after we arrived, that they were having a hard time getting the cleaning crew in because of a snow storm, but other houses in that area didn't have an issue. We've stayed at a lot of VRBOs and never had an experience like this one. We ended up finding a VRBO right down the street from this house, but we couldn't stay there till the next day. Micaela had a lot of excuses of why it was all like that, but we stayed in another VRBO right down the street and they had no issues with cleaning crews or anything. Very disappointed and super stressful experience for our family vacation with small kids.
Jacob P.
Stayed 4 nights in Feb 2023