The property was clean and well stocked. It was dark when we arrived, we were tired and hungry. Samis was nearby so picked up pizza ,unpacked and called it a night. Unfortunately we were awakened at around 4:30 am as the smoke detector malfunctioned and began chirping away. We located a ladder and were able to silence it and eventually returned to sleep. We notified the owners the next day, in case they needed to replace it. They were very nice and the next day sent someone to check on it. I notified her that there was also a sound like a toilet running that had been there since we arrived but that we weren't sure if that was possibly normal for the house as everything appeared to be working well. The next day on Tuesday, another person came to check on the sound and thought it was a water leak. The next day a plumber came and we were told there was a leak and we would need to leave as they needed to shut off the water.They told us to call vrbo for help in finding a place to stay. After being on hold with vrbo for over an hour and the call becoming disconnected, we were told they would move us to a hotel. I explained that we had a dog and I didn't think any hotels on the island took dogs. That I had found another house that was available and then was told that then they didn't need to help me, I tried to explain that we could use their help and they hung up. We had reserved this house for 15 nights and thankfully we were able to stay the fifth night with the water to the house only on when we needed it. The owners did refund for 10 days. But not for one dog fee or cleaning fee. Also no return for booking fee or required insurance. So we ended up getting less than half our money back, spent hours trying to find someplace to go, and on the phone with vrbo and Packed up our belongings with NO financial consideration for the inconvenience and stress that we were experiencing. We understand that the leak was not predictable, but we were not the ones that were unable to fulfill the contract. The property manager did not answer our phone calls or call back to answer questions for hours.
ALSO,BE CAREFUL WHEN BOOKING THIS PLACE FOR YOUR VACATION as there is a daily charge for heating the pool, and required property insurance, and a second pet fee that were not shown in the original vrbo listing.