ショアトゥプリーズ-美しいイスラデルソル

Thank you for your kind review! We're so glad you enjoyed your stay. We're especially happy that you'd stay with us again. We're always looking for ways to make each stay even better and look forward to welcoming you back to Shore to Please on your next trip to Galveston!

Unfortunately, this review relates to a stay that should not have occurred. At the time, the property was unavailable due to repairs and was not being offered for rent. The reservation was created through a Vrbo relocation process after another property became unavailable, and we were not aware guests had been checked into the home until they contacted us. VRBO suggested we have them removed by the police, but we let them stay because they said they had no where else to go. It caused us significant delays and additional money, Because this stay occurred under circumstances outside of our control, we have asked Vrbo to remove this review as it does not reflect a normal guest experience at our property. We remain committed to providing a safe, comfortable stay for all of our guests and appreciate the many reviews that reflect those experiences.

Thank you for your feedback. We're sorry that aspects of your stay did not meet your expectations. Regarding the sleeping arrangements, our listing includes photos and descriptions of all sleeping areas, including the loft-style third sleeping space with a twin bed. We understand that this layout may not be ideal for every group and appreciate the opportunity to make that clearer for future guests. Regarding the golf cart, it was available, but the key was not left out because we only provide it when guests confirm they intend to use it. We apologize for that inconvenience. Finally, while the home is located just 2 minutes from the beach and offers coastal views and breezes, it is not a beachfront property. We strive to accurately represent the home's location, layout, and amenities through our listing descriptions and photos. We value all guest feedback and use it to continually improve the guest experience.

Thank you for your feedback and for highlighting the things you enjoyed, including the quiet neighborhood, elevator, and beach gear. We're sorry some aspects of your stay fell short. We have a regular professional pest control service, and your stay happened to be about a week before the next scheduled treatment. The home has since been serviced. Thank you as well for bringing the cookware to our attention. We replaced the pots and pans with a new set last year, and your comments let us know it was time to refresh them again. They do tend to gradually disappear. The paper towels and dish soap are part of our standard supplies, so our cleaning team unfortunately missed replenishing them before your arrival. We apologize for that oversight. If you had let us know during your stay, we would have been happy to get those items to you right away from the supply area. We also appreciate your feedback regarding the mattress, under-sink cabinet, and grill. Guest feedback helps us continually improve the experience for future visitors.