The location of the unit was incredible, the views, layout, lanai all what we were hoping for and we truly enjoyed our week's stay. Thank you for having beach chairs and an umbrella. I will say the grounds were well maintained and the landscape and pool teams were friendly and on top of everything.
Our opportunity has to do with guest reception and a person representing (you) who has very little "customer service" in her bones- truly very abrasive and uncaring. The other opportunity was basic cleanliness. Dust on the wall art, under the beds (like a throw blanket), the drawers, ceiling fans, every corner and baseboard, glass cabinets (not sure the contents have ever been washed). would have appreciated a Swiffer or something similar as well as Ajax and a sponge.
Notes moving forward, the coffee pot is not a match for the coffee maker and to "work" the coffee maker, you needed to put one of the trivets under the pot during the brew process. Also, the ironing board is MIA.
We feel the renovation you are completing (flooring) enhances the property and adding a Swiffer or similar would assist with sand and basic cleanup.
You do have a terrific setup and again, the views were both relaxing and inspiring. Your 3-bedroom/3-bath unit was perfect, spacious and quiet.
Our comments regarding the cleanliness is something the cleaning team should be aware of. Others that gathered this week at the Maui Sunset pretty much felt the same.