Sutter Midtown 3bd Home w / Shared Pool

We appreciate the review but want to point out some of the obvious things the renter may have missed in the listing. We describe in detail upfront that parking is only available on the street. We are in Midtown, and it is rare for houses in that area to have driveways. We provide a parking pass for one car to park, but we are not sure if he had extra cars. It is very clearly specified in the listing that we do not have a washer and dryer in the unit. They are not part of the unit, they are in a separate utility room and are shared for both units in the house. When William contacted us, we generously offered for him to use the washer and dryer whenever he wished, which he opted not to do. We do a walk through the property once every two weeks and have never had issues with the cleaner. We will do another inspection and address the items you mentioned. We hold a high standard when it comes to cleaning and take pride in numerous positive reviews that mention how clean the house is.

Thank you for your feedback. Our neighbors called us and said there were people screaming and arguing in the backyard, and the level of noise was so elevated that it was disruptive. It is unusual for us to get this type of a call, so we contacted Milly and asked to keep the noise down. We explained that we are in a neighborhood and have to be respectful of our neighbors. No need to skip the pool, we just ask that our guests be mindful and keep noise at a normal level.