Owner's Response: We're somewhat puzzled. This is our only negative review in 12 consecutive sold out years. Guest arrived early, with 2 dogs (contrary to house rules), and was provided a tour. Yes, it was a hot week. We have a 10' X 10' sun tent on the dock and 2 additional dock umbrellas in the utility room. There are 3 additional fans in utility room which he didn't look for nor inquire about. Our managers reside just 200 yards away and they heard nothing all week. This guest's dogs slobbered over the entire house which cost additional time and effort to remove (he was not charged for same). Everything is in top condition, and mattresses are changed every 3 years. Furnishings in photos are representative although some upgrades not featured. As for the departure time, it is in all rental contracts. It does take a full 6 hours to turn this large home around, and our team needs every minute of it. If guests delay their departure it causes additional expense on the owner's part, so we were required to put a note in there about late checkout fees. His comment about not getting a full week rental because it was 7 nights and 6.5 days is unusual. Virtually all paid accommodation anywhere has a set check-in and check-out time. Our conditions are identical to virtually every other rental in the world. We are proactive always ensuring every guest's needs are met. There has never been a maintenance issue unaddressed immediately. Special requests are always responded to same day - typically within hours. Owner and property manager are always available by text, cell, or voice message 24/7. Our guests from Europe, Australia, New Zealand, Germany, Holland, England, and all over Canada and the USA are testament to the welcome and hospitality we provide all guests at Interlude Holidays.