Communication before we booked was good, but once we got there, it was almost impossible to reach anyone. Because of our drive from Colorado Springs area, we arrived later in the day so they were leaving the key in a lock box on the doorknob of the unit. Upon arrival, nothing felt right. The grounds appeared to be a construction site with stuff everywhere. We kept driving the path wondering where the 4plex might be. It was around the corner with what appeared to be a work crew hanging out next door to our unit. The vrbo made it sound like it was backing up to Eagle River. There was no river to be seen from the unit. As a matter a fact, we had to search really hard to find what I guess was the river way off to the side of the property. Besides that, going into the unit we found the couches to be very stained and worn. There were dead bugs in the windowsill and sink of the kitchen and moths throughout the unit. The bathroom faucets were so corroded and nasty we used bottled waters for brushing our teeth. Although it had a/c and was cool downstairs, it was pretty warm upstairs. The plus side, it had a washer and dryer which we needed, and the beds were pretty comfortable.