Owner's Response: Some people can find fault even in paradise. - In 11 years of renting this condo on the beach, we have never received a review like this one. We feel that these complaints are unwarranted and must respond. - 1. Yes, the electronic door lock broke the night before you arrived, that is why two keys were left for you inside the condo. You locked yourself out, and our maintenance man drove in at 10pm to let you in. He had to use a credit card because both keys were locked inside the condo. The lock was fixed the next day. - 2. We received multiple calls from the people staying below you complaining that children were running up and down the hall of our condo and keeping them up. We simply passed that on to you. It seems that this is what upset you the most and caused you to be angry for the rest of your stay. - 3. No one has ever complained about the beds being uncomfortable. - 4. We communicated with you ahead of your stay that there was no crib in the condo. You said it was no problem and would bring your own. Suddenly it is a complaint. - 5. Pest control is done routinely for the building. We have no control over that. You were informed twice ahead of time when they were coming and voiced no concerns. He was probably in the condo for 5 minutes. - 6. Routine A/C maintenance was done on the outside unit. The technician simply came in to check that you were comfortable and the air was cool enough. Again 5 minutes max. - 7. You seemed to be so upset over these minor issues that we offered you a full refund or another condo. You chose to stay in Blue Dolphin and we never heard another word. - 8. We guarantee that you have never stayed in a nicer condo on this beach that is less expensive. We want our guests to have high expectations of the condo and are happy when we exceed those expectations as has always been the case. - We are very conscientious owners and always do whatever it takes to make sure that our guests are comfortable and are enjoying their stay. However, we feel that these complaints are unfair and do not represent the true condition of our condo and the vacation experience that 11 years’ worth of renters have enjoyed.