Owner's Response: These guests arrived less than a week after hurricane Irma came up the coast. Folly Beach and our property took a beating. We had over 4 feet of water in the front yards in this area that took over 2 weeks to dry out. All of Folly Beach had an odor from standing water and decaying debris which took almost a month to get cleaned up. I know for a fact that any odors were a product of this. My wife and I spent 3 days cleaning up the yard debris that was accessible, much of it was still submerged and confess we tracked lots dirt and sand through the house during that time. Our cleaning is sub-contracted out and we were certain that before any future guests arrived they would thoroughly clean the inside as needed. What we did not and usually don't do is follow up behind the cleaning service. Our mistake. This house gets a deep cleaning twice a year before and after the peek season. In the high demand season there is a 6 hour window for a cleaning service to clean and setup for the next arrival. They generally do a wonderful job but with the higher post hurricane demand for their cleaning services I'll admit they did come up short. But this is something we discovered on our own, certainly not from this guest who has never contacted us. Until seeing this review 5 weeks after their stay we had no idea they were dissatisfied. In our welcome letter we specifically request that if there are any problems, please contact us immediately so we can address them immediately. As for sand on the porch furniture, you're staying in a house at the beach. Sand can blow onto the porch in a matter of hours after having it cleaned. I can guarantee that the towels and linens are cleaned and sanitized for every guests arrival. That's not to say that a stained towel can't slip through the cracks. We are a VRBO, not a hotel and do not have the luxury of an on site laundry and a generous linen and towel budget. I believe our guest started this as a review and it ended up a novel. I can't imagine why this or any guest would not have contacted us immediately versus never and then post this review 5 weeks later. In hindsight what we probably should have done was canceled their reservation, refunded their money and not accepted any future guests until all repairs from the damage left in the aftermath of Hurricane Irma had been made. My sincere apologies to this guest but had we known at the time there was a problem, we could have addressed it then and avoided all of this negativity.