Unfortunately, this property fell extremely short of our expectations. Likewise, experience with the host-Andy and management.
Our party of 10 booked this unit for one week in the middle of 11/22. Our plane was delayed and we arrived close to midnight. Upon arrival, I realized that the host never made available the access code. I immediately started calling and sending messages to the host. No response. We stood out on the street near the locked gates for over an hour, tired, hungry, upset, and frustrated, with nowhere to go. Finally we got lucky and secured a taxi. We drove to Hilton Hotel, unloaded our luggage and hoped to get rooms to get some rest. We were informed that there no available rooms. We loaded our stuff back inside a taxi and headed to Radisson. No luck. As we were waiting in the lobby and everyone was frantically searching for nearby hotels and tickets back home or to another island, Andy, who was awakened by Vrbo claim manager, finally woke up and shared the access code. Then I was informed by manager Ralph of unawareness of our booking and that the unit hasn’t been prepared for our arrival.
But we were relieved we would have a place to spend the night. It was around 4:00am when we finally accessed the unit.
The beds were undone. House was a wreck. Kitchen was absolute filth. Not something anyone wants to see when they expect to arrive to the paradise that’s listed on the photos.
Now, specifically about the property. Do not be fooled by the pictures. These pictures are pure photoshop. The furniture is old. The mattresses are old. Every time you turn the mattress makes squeaky sounds and the coils poke you in the back. Everyone in our party complained of that. Air conditioning is available in bedrooms ONLY. Yes, no air conditioning in the bathrooms. In fact, the bathrooms windows had shutters, but no glass to protect against the heat and the insects. So it’s an invitation for mosquitos to come inside every time you flip on the lights. On the first day we didn’t know this, and left the bathroom door open and mosquitos flew inside the bedroom. I felt like I was the bait. I was not able to fall asleep because I heard mosquitos flying, and when I finally fell asleep I woke up with multiple bites on my face and my body. When the wind blew the shutters banged against the window frame and that was very annoying. I can go on and on about everything that was wrong with this property, but I just wanted to share these highlights.
