This was a replacement house for a girls beach vacation the week of Hurricane Irma. The original house we had booked was damaged, so we scrambled to find this one. I booked on a Thursday night and we checked in Friday, so I realize it was a very quick turn-around time, during what was already, a busy week (due to Irma).
That said, the house was really not in any condition to be rented. And the response from the management company was not acceptable. The master bedroom looked like it had just been slept in. The covers were partially pulled away, just like a single person had slept there, then pulled the covers over to get up. I immediately called and was told that housekeeping was just there. I explained again the condition of the bed and asked if someone could come out and change the sheets. Again, I was told that they were clean, and maybe housekeeping just forgot to make the bed in a rush. Again, I asked for someone to come change the sheets. Again, he said they were clean. Finally, I literally said "can you just humor me and send someone with clean sheets and I'll change them myself?" They did.
After that, I did an inspection of the house. There was trash in most of the trashcans, a dead roach that had bled out or something on the master bathroom counter, hair in the shower drains, a lot of dead bugs around the house, etc. All of this was hard to believe when I was told multiple times that housekeeping had just been there. I took pictures and sent to every email address I had - no response from the owner/manager.
The house itself is great. It is steps from the beach, which is really quiet and seems almost private. The pool is actually in the front yard, which is pretty much right on A1A - the main road. But who needs a pool when you have the beach?
After booking, the contract information said you could not turn the air below 72 degrees or you could be charged more. I live in Florida (about 45 minutes north) and I turn my air below 72 degrees to sleep. So I found this a little odd.
All in all, we still managed to have a great vacation. I would rent this house again - if it was under different management. And I would never rent from this company again.