We've been using VRBO for years, and this is the 1st time we really got burned. If we were local we would take this owner to small claims, but since we live in CA, have decided to just put it behind us. There were *many* problems with this rental, but b/c of short word limit I can only describe in detail the most egregious one and quickly list a few others. Listing said *nothing* about the final cleaning. There are generally 2 ways of handling it: either owner prices cost of final cleaning into daily fee, or adds it as a separate charge. This owner did neither. Instead, AFTER we booked the rental, he sent us an email with “standard follow up terms” saying he “expects and appreciates” we will “leave the house in the condition it was found.” The last thing we wanted to do was spend our last hours of vacation cleaning the house, but we didn’t notice this little gem until we reviewed the "fine print" shortly before leaving. As irritated as we were, it didn't seem worth arguing with owner about it, so although we had to hit road by 8 a.m., we set our alarms an extra 45 minutes early on our last morning and cleaned. We ran out of time to run the dishes through the dishwasher, but took out the garbage, put recycling in the garage, and wiped down the counters. I even got down on my hands and knees with a paper towel to try to remove some corn silks/husks that had fallen to the floor since there was no broom, dustpan or even dish towel (!) to be found in kitchen area. A few days later, owner sent us a note stating that the downstairs was “absolutely filthy,” citing the unwashed dishes in the sink, and informing us that he was deducting $200 from our security deposit! That is more than our housekeeper in Silicon Valley charges to spend 8 solid hours cleaning our entire house, which is about 3 times the size of this cottage! We objected by e-mail, pointing out that he only told us we had to do final cleaning *after* we booked the rental, this was not standard VRBO practice, we cleaned as best we could with time we had, etc. Owner never even responded to our e-mail, let alone refunded any of our $200. Few of other problems: 2nd "private" bedroom has NO DOOR; t.v. & DVD did not work; all dishes in supposedly "family friendly" house are breakable china; lock on main entrance door is broken; BR & one *tiny* LR are VERY stuffy even with all fans running (no A/C); "gourmet" kitchen poorly stocked (had to use mixing bowls as cereal bowls), etc. etc. AWFUL experience!