We booked this property for a weekend trip to attend a concert at the Moody Center. The listing advertised it as a “treehouse oasis,” which appealed to us. While the location was indeed walkable, the overall experience fell far short of expectations.Upon arrival, we discovered a large encampment extremely close to the property — within about 10 feet of the front door. The area showed signs of heavy foot traffic, graffiti, and an overwhelming odor. We also experienced consistent loud noise and shouting that disrupted our stay and made us feel unsafe. This was not mentioned in the listing, which made the discovery particularly unsettling.After contacting the host about our concerns, we were told we could check out early and would be refunded for the unused night as well as our deposit. Unfortunately, when we tried to make this change through the app and later reached out to customer service, the host reversed course and declined to honor the agreement.There were also issues with the check-in process and overall cleanliness:The check-in code was received very close to arrival time.The cleaning crew was still inside when we arrived, so we had to wait.The property had lingering holiday decorations, visible dust, and linens that were still damp.Towels and washcloths were mismatched and not what we expected from a professionally managed rental.While we understand that no property is perfect, this listing did not accurately reflect the conditions