Acadia Carriage Rd Access Walk to Jordan Pond House

Amy and her family were a pleasure to host. We would welcome them back any time!

We feel sorry for anyone that could stay in such a beautiful place and allow their trip to be ruined by a deadbolt and a missing smoke detector! This guest did not understand our pet policy or cancellation policy prior to booking and reluctantly kept her booking when she learned she would not get a full refund. We believe this to be a retaliatory review. Two days after her arrival, the guest reported a missing smoke detector. We did not know a previous guest had removed it. We ordered a replacement immediately. There was no safety issue, as there was a another detector just outside the room. VRBO investigated her complaint and also found there was no safety issue. One of the best things about our area is that is remote, which means deliveries can take days to arrive and the smoke detector did not arrive until two days prior to the guest's checkout. This unfortunately meant that our handyman could not replace it until the day of her checkout. The guest reported she had difficulty with the deadbolt but acknowledged other members of her party were able to use it. Our handyman investigated the deadbolt and determined the issue was "user error". There was a lock on the door handle so the door could be locked even without using the deadbolt. VRBO also investigated her report and found there was no safety issue. We do not know why a small strip of tape had been placed on the lock but it was removed and the deadbolt is working properly. We would not rent to her again.