The start was less than great. The door was blocked by a pile of snow, which we had to clear as best as we could with our hands and boots. The other units entryways were cleared. There was not a key in the entry box, but our contact handled that situation. We were able to stop and unload our food and clothes before continuing on with our adventures around noon, which is really a good thing. No problems with heat, water, TV, frig, or oven. Kitchen and bathroom supplies were good. Beds are very comfortable, so this is a big plus. This is our second stay at these units, and I will have no issue returning for another stay. We paid less per night than if we stayed at a hotel, and provides a better experience to spend time with our friends.This is a good deal, as far as we are concerned.