Ocean One 306 - Oceanside prime beach location, walk to shops,dining, remodeled

We are very sorry to hear your stay did not meet expectations. However, I feel I must address your issues with our condo. First, you arrived three hours before our stated check in without letting me know ahead of time, so the unit was in the process of being cleaned from the previous guest. That is a violation of my house rules. After you messaged me about the kitchen light and picture, I immediately called my housekeeper who said she would have everything repaired the following day, which she did. When the air conditioning went out, we immediately called our hvac company and they came out the next morning and had it repaired. After these initial issues, we repeatedly touched base with you to make sure everything was to your liking. I take great pride in this condo as it was my fathers, and I am blessed to now own it. Every picture on our listing is accurate. I work very hard to replace items as they become worn and have the unit deep cleaned twice a year. Ocean One is a complex of 89 units so we cannot stop what other guests do on common property and therefore have no control of the pool having to occasionally close. This property is also located in the low country of South Carolina where palmetto bugs roam free. The Ocean One regime and grounds keepers work every day to keep the hallways and common areas looking nice and the complex has monthly pest control. I am, and will always be, committed to providing exceptional service to our guests and wish you well in your future travel.