The staff at The Sunbird are very nice and helpful! The facility itself is great, however this unit leaves a lot to be desired. The unit itself is rather small for a family of 5. You cannot open the oven all the way because it hits the refrigerator, nor is there room in the kitchen for more than one person. The overview of the condo stated that there were 2 TV's but actually there is only 1. The linen for the the fold out beds consist of 1fitted sheet, no top sheets, a very small throw blanket, and very ragged pillows. The sheets in the bedroom are too small for the bed and will not stay on the mattress. The bath towels were ragged and worn out! One actually had a huge hole in it and the others probably will after the next few washings. The towels and wash cloths smelled sour, like they were either not washed or dryed properly. The air conditioner doesn't work very well and actually ran pretty much all the time without lowering the temperature at all.