ユニット1108、グレート1ベッドルームオーシャンフロントのコンドミニアム、サンディビーチリゾートフェーズ2

I am very disappointed on this false and negative review. This guest would like to cancel his trip and ask full refund. I rejected his request since his reservation had been on my calendar for weeks and it passed the free cancellation window. Everything functions perfectly in my property. The unit was repainted last year. We work really very hard to ensure our units are clean, up to date, and very comfortable for our guests so they can have a wonderful, fun filled vacation. My previous guests loved my properties and all had good vacation in my properties. For future guests, please ignore this review and refer to the reviews from my other guests.

I am. Rey glad to know you had a wonderful vacation in my property. Many thanks for your feedback. I already communicated with resort management on the roaches in the resort and communicated with the cleaning company for the cleanliness. If you had informed me the cleanliness problem, we would had sent a cleaner to take care of those when we received your message. We always action quickly to take care of any complaints. We work really very hard to ensure our units are clean, up to date, and very comfortable for our guests so they can have a wonderful, fun filled vacation. My previous guests loved my properties and all had good vacation in my properties.

Thanks for your feedback. I am very sorry for your experience in my property. When I received your message about the stain on the carpet and other things you mentioned, I called the cleaning company immediately, and the cleaning company sent a cleaner there to remove the stain. You refused to repair other things. After you checked out, those items were repaired and the sofa was replaced. We work hard to ensure our units are clean, up to date, and very comfortable for our guests so they can have a wonderful, fun filled vacation. My previous guests loved my properties and all had good vacation in my properties. For future guests, please refer to the reviews from my other guests.

I am very sorry for what happened. I am the property manager for this rental. The owner told me his family would take this week in mid June, so I had to cancel this reservation because the owner had high priority for the use of his property. Then I communicated with this guest and apologized for this cancellation. He was very upset on this. I communicated back with the owner about this situation and persuade him to change his plan. Then the owner agreed to let them rebook this property, but the owner would like to ask $200 more to cover the fee of cancellation. This guest appreciated my efforts to allow them to rebook it and agreed to pay the fee. I was very happy to get this problem solved. I totally understand the feeling of the guest. It never happened before. The WIFi is provided by the resort, and I never received complaints from my previous guests who worked remotely in this property. There are a sleeper futon and an extra air mattress in the livingroom. Both of them function well . This property is located in a relatively new building and the best location in Myrtle Beach. It is only half mile to Broadwalk and next to Family Kingdom and Water park. So Sandy Beach Resort is one of the most popular places for the vacation. Therefore, the parking lot is always busy in the summer. I and the cleaning company work very hard to make my properties the best vacation places for my guests. For previous guests, please refer to the reviews from previous guests as well.