Steps to Galveston Beach: Dog-Friendly Gem w/ Yard

From the owner: "I am so glad that you enjoyed your stay."

I’m so glad that you enjoyed your stay. Thanks for coming.

From the owner: Glad to know you had a great time at the house!

Hi Amy, thanks for your review. After going over your feedback with the homeowner, we wanted to share the following: - The home is professionally cleaned and sanitized before each guest's stay. - The owner apologizes for the shower leak. Since your stay, this has been fixed and shouldn't be an issue for future guests. - The owner removed the kayaks for safety, and we have updated the listing so guests are aware before booking. - While we try to accommodate all guests' comfort, we're sorry the mattress didn't meet your preferences. Thanks for letting us know about your stay!

Hi Judy, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concern. - We were unaware of any issues or concerns during your stay and wish you had reached out. We would have been more than happy to help and address any issues you may have had. - We have never had this complaint before. Although an occasional nail may pop up slightly, we are prompt to act and the handy man knocks them back down or replaces them with a new type of stainless steel screw that holds the step in place before any issues can arise. In addition, we installed the new rail system in March and had all the rail painted by April 7. The pickets are spaced 6" apart to ensure small children are unable to push their heads through. We appreciate you bringing this to our attention and will follow up with our handyman for further investigation. We were confused by the comment about the paint. As mentioned above the rails were painted April 7th and all paint and materials were removed from the property April 14th. - We have two pots for the coffee pot, one which is 4 cups and the other is 12 cup Hamilton pot, we wish you had reached out, we would have been happy to help you locate the larger coffee pot. - We will further investigate the other items mentioned and replace or repair as needed. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

From the Owner: "Thank you. You did have an unfortunate set of events. I regret that some of them couldn’t be fixed immediately."

Hi Curtis, we're glad you enjoyed the location and had good communication with the owner, but we're sorry that your stay fell short in certain areas. We talked with the homeowner, who would like to share the following: - I apologize again that you encountered some bugs inside the house. They were likely driven inside after the heavy rains from the hurricane. - The house is treated regularly by an exterminator, and I would have been happy to send them out during your stay if needed. - I was not aware of the floor popping up at all, but I will have my handyman look at them when he visits this week. - The house is kept well-maintained and updated as needed. All appliances have been replaced in the last two years, and we repainted the interior this spring. Thanks for your feedback. I am confident that future guests will find this home clean and comfortable!