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6/10 Μέτριο
A guest from Dripping Springs, TX
22 Ιουν 2023
Staff Issues
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house itself was fine, but we were highly disappointed by the staff. We called the day before to confirm everything was good to go, but the phone just kept ringing. We showed up at 4:45PM for a 4PM check in time to find that it would be about 5 more minutes because the unit was still being inspected. Good thing we were delayed by traffic and didn't show up right at 4. We then checked in and promptly found that there were two empty beer bottles on our balcony after being delayed because of the inspection. At this point, not a huge deal but not a great start. We then went to search for a grill to cook our dinner that night. My husband went to the front office to ask where the closest one would be and they proceeded to tell him that our unit is supposed to have one included and that was strange. They then got him a map and highlighted the areas that public ones should be since we didn't seem to have one. All of the highlighted locations were incorrect and by that time we just went and bought a small grill to use. We texted the front office about it on Friday morning at 9AM and never received a response. I then texted again that afternoon around 2:30pm to let them know our kitchen sink handle was broken and the exhaust fan in the upstairs bathroom was not working. I then received a text back with a generic answer saying there are community grills we could use and that the maintenance request had been put in. No one ever showed to look at either item. Again, not a huge deal but everything added up and the lack of response made it way more frustrating. We ended up using a grill that was by another condo Friday night since our little grill was so hard to cook on so we ended up working it out. I got a text the day after we checked out asking if we were ever able to locate the grills and proceeded to imply that we were fine since "someone" was using a grill near our condo Friday night. The complete lack of regard for the minor situation turned it in to a much bigger deal
