Bienvenido a nuestro magnífico condominio de 3 dormitorios y 2 baños en Luna Encantada, que se encuentra justo en el azul mar Caribe. Al entrar en C3, te sorprenderán las impresionantes vistas panorámicas del océano. La ubicación central de este complejo simplemente no tiene parangón. Ubicado en el corazón de Playa del Carmen y situado directamente en la playa, ¡a solo 1/2 cuadra de la emocionante 5ta Avenida! Este condominio se encuentra directamente en la parte delantera del complejo con vistas sin obstáculos! ¡Disfruta viendo la isla de Cozumel iluminada por la noche!
Al ingresar a este lujoso y espacioso condominio de 1600 pies cuadrados, encontrará una sala de estar de concepto abierto muy luminosa, con ventanas de piso a techo que ofrecen vistas sublimes desde todas las áreas comunes. La sala de estar ofrece sofás acogedores, una pantalla plana de 42 ", reproductor de DVD / CD con un comedor de lujo con capacidad para 6.
Abra las puertas de su sala de estar al gran balcón envolvente que ofrece vistas panorámicas. Está completamente amueblado con zonas de comedor y descanso. Suba las escaleras a su terraza privada en la azotea equipada con hamacas, barbacoa, tumbonas y mesa de comedor con sillas. Este es un espacio ideal para una familia grande o unas vacaciones en pareja, ya que hay mucho espacio para estirarse en 2 pisos espaciosos.
Nuestra cocina totalmente equipada cuenta con encimeras de granito, pisos de mármol travertino, electrodomésticos de acero inoxidable y vajilla y utensilios de cocina completos para todas sus necesidades de cocina. Cuenta con una barra de desayuno y taburetes. Walmart está a solo unas cuadras de distancia a pie, donde puede comprar alimentos, alcohol, etc. O permítanos abastecer su condominio con comestibles para su llegada por una tarifa de servicio muy razonable + costo de comestibles. ¡Bebe una margarita junto a la piscina mientras manejamos esta tarea!
Dormitorios Master: Master espacioso con cama king con vista al mar + vestidor. Baño contiguo en suite con sus lavabos + ducha de vidrio. Ventilador de techo a / c + controlado individualmente.
Segunda habitación: espaciosa con una cama King, vestidor y baño contiguo con ducha de vidrio. Ventilador de techo a / c + controlado individualmente.
Tercera habitación de huéspedes: pintoresco con cama de matrimonio con capacidad para 2 personas. (Las habitaciones segunda y tercera comparten un baño completo).
El condominio ofrece hermosos baños con azulejos de granito, ropa de cama de calidad, toallas de baño y playa.
PLAYA / PISCINA La refrescante piscina infinita tiene vista al océano y disfruta de una sección de hidromasaje. Lo más destacado de los huéspedes son las tumbonas y sombrillas privadas que se instalan en la playa todos los días. Disfrute de nuestro servicio dedicado a la playa, que incluye la entrega de alimentos y bebidas directamente a su tumbona de los clubes de playa cercanos. (Costo de alimentos / bebidas y propina extra). ¡O puede traer su propio refrigerador surtido a su tumbona! No hay tumbonas guerras aquí. Hay una ducha al aire libre para enjuagar la arena. El masaje en la playa está a solo unos pies a precios muy razonables.
COMPLEJO / UBICACIÓN El encantador complejo boutique tiene solo 24 unidades, lo que lo convierte en un entorno íntimo y tranquilo. Ofrece esculturas llamativas, obras de arte, fuente junto con impresionantes paisajes tropicales. Justo en la playa y 1/2 cuadra para divertirse 5th Avenue.
Luna Encantada está excepcionalmente bien ubicada. Sal por la puerta y estarás a pasos de chiringuitos, deportes acuáticos, restaurantes, masajes en la playa, tiendas y más. No es necesario alquilar un coche, Playa es una ciudad peatonal. ¡Pase un día visitando parques acuáticos ecológicos, antiguas ruinas mayas, tirolesa sobre la jungla, buceo, snorkel o visitando ciudades coloniales! Hay tanto para disfrutar en la joya de la Riviera Maya. (Podemos ayudarlo con excursiones de un día).
Nos complace organizar su transporte privado de ida y vuelta al aeropuerto para un grupo de hasta 8 invitados + equipaje directamente a la puerta de su condominio a un precio muy razonable. Playa está aproximadamente a 45 minutos de Cancún.
También proporcionamos: * Gerente en el sitio *Wi-Fi gratis * Seguridad las 24 horas / limpieza todos los días * Aparcamiento gratuito en nuestro garaje (consultar para más detalles) * Agua potable purificada fresca * Aire acondicionado controlado individualmente en todo el condominio (sin cargo adicional) * Una guía de comidas y actividades, y nuestros 'mejores consejos' / ¡conozca antes de ir! ' Tenga en cuenta: al hacer una reserva a través de VRBO, les pagará directamente por sus tarifas de servicio y luego le enviaremos un enlace de pago en línea donde nos pagará su depósito al realizar la reserva. El saldo final se debe 60 días antes de su llegada. (VRBO NO cobra la tarifa de alquiler). * Ver información del huésped a continuación
Estamos ansiosos de hospedarlo. ¡El condominio de tus sueños en el océano te espera! _________________________________________________________________ NOTA: Si reserva a través de VRBO / Homeaway, tenga en cuenta que no cobran el monto del alquiler. Se nos paga directamente a través de un enlace seguro en línea. VRBO solo cobra a su tarjeta de crédito la tarifa de servicio.
INFORMACIÓN DEL HUÉSPED: * Es auto check-in en Luna. Se le enviarán los códigos de la puerta principal y la caja de bloqueo de condominio. * Se permite a los huéspedes refrigeradores con bebidas y comida en la playa No hay vidrio en la piscina o en la playa, por favor. * Los taxis están disponibles alrededor de Playa. * Hay muchos lugares para masajes en la playa a precios muy nominales. * Traiga pesos para comenzar. * No use cajeros automáticos para sacar dinero. Utilice los cajeros automáticos que se encuentran dentro de un banco por motivos de seguridad. * Traiga su licencia de conducir en caso de que se le solicite una identificación en Walmart o en lugares de compras. * Podemos organizar su transporte de ida y vuelta al aeropuerto para hasta 10 personas por una tarifa muy razonable. *¡DISFRUTAR!
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor y botiquín de primeros auxilios.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Preguntas frecuentes
¿En Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida. hay piscina?
Sí, este alojamiento cuenta con una piscina. Encontrarás piscinas climatizadas o de otros tipos.
¿Cuánto cuesta alojarse en Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida.?
A fecha de 6 de abr de 2026, los precios encontrados para una estancia de una noche y dos adultos en Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida. el 26 de abr de 2026 son de al menos 398 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿En Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida. se aceptan mascotas?
No, este alojamiento no admite mascotas.
¿Cuál es el precio del aparcamiento en Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida.?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida.?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida.?
La salida se realiza a las 11:00.
¿Dónde se encuentra Penthouse en la playa con impresionantes vistas al mar, en la azotea, piscina, hamacas, pasos a la 5ta avenida.?
En Playa del Carmen, este edificio de condominios en primera línea de playa ofrece una buena ubicación en el centro de la ciudad, a pocos pasos de Museo Frida Kahlo y Quinta Avenida. Playa principal de Playa del Carmen y Terminal marítima de Playa del Carmen también están a menos de diez minutos.
Comentarios
9,4
Excepcional
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
26 comentarios de un total de 30 con una puntuación de 10 - Excelente
10 - Excelente
26
2 comentarios de un total de 30 con una puntuación de 8 - Bueno
8 - Bueno
2
0 comentarios de un total de 30 con una puntuación de 6 - Normal
6 - Normal
0
1 comentarios de un total de 30 con una puntuación de 4 - Mediocre
4 - Mediocre
1
1 comentarios de un total de 30 con una puntuación de 2 - Horrible
2 - Horrible
1
10/10
Limpieza
10/10
Llegada
10/10
Comunicación
10/10
Ubicación
9,6/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Joseph S.
25 de abr de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Playa del Carmen
the place is very nice, and in a great location, and beautiful views
Joseph S.
Se alojó 7 noches en abril de 2025
Respuesta de VrboOwner el 25 de abr de 2025
Thank you Joe for your 5 star review and mentioning the condo, great location & beautiful views! It sure offers that & much more! We hope to host you and your lovely family again! Sally & Staff
Verificado
10/10 Excelente
Dejan G.
21 de jul de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Top View
The view is awesome. Clean rooms and bathrooms. Clean towels and plenty of soap and needed items for 3 day stay. Close to 5th avenue. Management very responsive.
Dejan G.
Se alojó 3 noches en julio de 2025
Respuesta de VrboOwner el 22 de jul de 2025
Thank you Dejan for your 5 star review! It was our pleasure to host you & your family. We look forward to having you visit us again! Thanks for being wonderful guests! Sally & Staff
Verificado
10/10 Excelente
Eric L.
22 de nov de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Pefect Vacation
Condo was perfect. On the beach ; a block from 5th avenue shopping; great staff working; used Jaime as driver and he was super!
Eric L.
Se alojó 4 noches en noviembre de 2021
Respuesta de VrboOwner el 6 de sept de 2023
Thank you so much Eric for your 5 star review worded "Perfect Vacation"! We're always thrilled to offer our guests a luxury condo right on the ocean & mere steps to everything! Your kind mention of our staff including our fabulous driver Jaime means so much to us all! We look forward to hosting you again! Sally & Staff
Verificado
10/10 Excelente
BRAD D.
2 de abr de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
We had a Great Stay!
We loved staying here. Our host Sally was amazing. She helped us with everything and made the trip very easy. If you want someone to help guide you and make your trip easy, this is the place. Everything was clean and as described. Thanks for the great stay.
BRAD D.
Se alojó 4 noches en marzo de 2024
Respuesta de VrboOwner el 2 de abr de 2024
Thank you so much Brad for this wonderful review! I am so happy you had such a great stay. It truly is a wonderful condo to stay in. I was more than happy to help you during your stay! I truly enjoy ensuring our guests have a memorable stay with us. We sure hope to host you again Brad! Sally & Staff
Verificado
10/10 Excelente
Kevin E.
2 de ene de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Fun time
We had a great time!
Kevin E.
Se alojó 6 noches en diciembre de 2023
Respuesta de VrboOwner el 2 de ene de 2024
Thank you Kevin for your 5 star review! I was in touch with you and it was grat to hear how your family enjoyed the space and condo! It's always music to our ears to hear that, & to hear you had such a fun time! We'd love to welcome you back again! Sally & Staff
Verificado
10/10 Excelente
Mary L.
31 de mar de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great View, Great Team
Sally, Jamie, Victor, Abdios, Isaiahs, Rebecca -- all the best! Super responsive and caring people - will make you feel welcome. Get a massage at Inti and enjoy the upscale atmosphere or be waited on from your beach chair. Local vibe on the beach at night. Construction next door - leaves a little to be desired. Friendly atmosphere - Beautiful ocean view.
Mary L.
Se alojó 4 noches en marzo de 2025
Respuesta de VrboOwner el 1 de abr de 2025
Thank you Mary for your 5 star review! I was happy to work with you on you stay & will let our staff know your kind comments! We're so glad you loved the ocean views, beach service & atmosphere! It truly is a one-of-a-kind spot! The construction of the boutique hotel across the street has been stopped for well over a year. This is not within our control. We hope to host you again! Sally & Staff
Verificado
10/10 Excelente
Mary P.
2 de mar de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Absolutely fantastic experience! Owner and staff were very attentive. Family is already asking to
Smooth process from beginning to end
Mary P.
Se alojó 5 noches en febrero de 2023
Respuesta de VrboOwner el 6 de sept de 2023
Thank you Mary for this 5 star review! Thank you for being a fabulous guest! We are so happy that you had such a great experience; we pride ourselves on attentive service from start to finish! We'd love to host you again & it sounds like from our communication that you will be returning to the Luna family! It will be our pleasure to host you again. Thank you Mary! Sally & Staff
Verificado
10/10 Excelente
Ryan T.
28 de jul de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Amazing Vacation!
The condo is everything it is advertised to be…clean, comfortable, and in a beautifully central location in Playa. The manager went above and beyond in communicating with us and answering our questions, and the condominium staff worked tirelessly to keep the sargassum at bay. Great place!
Ryan T.
Se alojó 7 noches en julio de 2022
Respuesta de VrboOwner el 6 de sept de 2023
Thank you SO much Ryan for this 5 star review! We are so glad we live up to our listing! The condo speaks for itself as you say being clean, & comfortable & our complex is one of the best on the entire stretch of beach. We were so happy to provide you with lots of info & wanted to ensure you arrived stress free & ready for sun & surf! Thanks for the shoutout to the staff; they've been with us a long time & they work very hard to ensure our guests have a 5 star stay. We are excited to host you again Ryan! Sally & Staff
Verificado
8/10 Bueno
Loni H.
14 de feb de 2020
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Fantastic view and great location
This was our 10th year staying at Luna Encantada. We love the location as we can walk to the Mega Market and Walmart as well as so many great restaurants. Having the infinity pool as well as a nice beach to sit on is another benefit of staying at Luna Encantada. Tonya and her team are easy to deal with and always available for your questions.
Loni H.
Se alojó 20 noches en enero de 2020
Respuesta de VrboOwner el 6 de sept de 2023
Thank you Loni for these wonderful comments! We truly appreciate having you and your family as a return guest. You make our job easy! It's always our pleasure to assist you with your reservation and we look forward to your 11th year visit! We look forward to hosting you again soon. Tonya and staff!
Verificado
10/10 Excelente
Fabricio L.
23 de jun de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excellent
Nothing negative to say! Everything was great from start to end. Will be using again for sure
Fabricio L.
Se alojó 3 noches en junio de 2023
Respuesta de VrboOwner el 6 de sept de 2023
Thank you Fabricio for this 5 star review! We are so happy that everything was great & we are excited to host you again! Sally & Staff
Verificado
10/10 Excelente
Ryan P.
23 de ago de 2019
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great unit and location
The unit was very nice and in great condition. location was great. only downside of the location was the insane amount of seaweed in the beach in that entire area. Made the ocean basically in-swimmable. Other than that it was fantastic.
Ryan P.
Se alojó 10 noches en agosto de 2019
Respuesta de VrboOwner el 6 de sept de 2023
Hi Ryan thank you for the 5 star review. This is a wonderful condo directly on the front of the building offering our guests plenty of space & privacy. I would like to note that I stayed in that condo till July 22nd & while there was some sargassum, it was swimmable. This sargassum is an issue from Miami through all parts of the Caribbean. The state of Quintana Roo is working diligently to remove the seaweed safely. And depending on the wind & currents, there are sargassum free days. Of course we cannot control Mother Nature, & our staff works diligently to keep our condos & beach in tip top shape. We look forward to hosting you again Ryan. Best regards, Sally & Tonya
Verificado
10/10 Excelente
Bill B.
8 de feb de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Fantastic location !!
My wife and I have visited Luna Encantada 6 times and love it... it is right on the beach and centrally located for everything else such as restaurants, shopping, yoga, and the ferry to Cozumel. Can't say enough about the location. The only drawback at this time is the construction happening next door, of course, there is nothing that can be done about that but can be noisy at times...also can be a little tricky to get a cab to the front door due to the proximity to the beach and having to cross 5th Av.I almost forgot one of my favorite aspects of our unit which is the rooftop access it gives you a fantastic view of Cozumel and a great hangout spot at night for star gazing!
Bill B.
Se alojó 6 noches en enero de 2024
Respuesta de VrboOwner el 8 de feb de 2024
Thank you Bill for this amazing 5 star review, & it's always a pleasure to host you! Thanks for pointing out the amazing views from this very popular condo, along with our amazing location & the spectacular rooftop! The condo is mere steps to the pool, the beach including lively 5th Avenue! As for the construction across the stree, it started in winter of 2022 & it's nearing its final outdoor stages at which point the noise will be greatly reduced as it moves indoors. They work on projects so some days it's not noisy & others there can be an uptick. As of my last stay there last Fall (as a lucky rental manager!) I noticed it was much reduced in noise & we were there for 3 weeks. Most guests on all our booking sites have left us 5 star reviews & it has not been much of a disruption to the majority of them. We do have a disclaimer on the listing as well that this may be encountered. Due to Playa del Carmen being a very interative international town (& a very social one!), there is a lot of music & construction that can be encountered! But it is so worth it to enjoy this condo with its floor to ceiling windows with jaw-dropped ocean views, extra balcony space due to being an end cap unit, a fully furnished rooftop with unobstructed views. And can't forget our amazing beach club service (which is a rarity on the beach). We continue to earn Premier Host & Super Host with many return guests like yourself Bill! It speaks for itself with its 5 star reviews! You won't find a better condo than this one on the beach! As for the taxis, they typically bring our guests to the door but there can be some confusion at times with the language & you have to walk 1.5 small blocks to the condo. It's because they don't like to cross 5th Avenue which is pedestrian only walkway despite being allowed to do so. It's best if you say "sur la playa" (on the beach) or you want to go to Fusion Bar next to us. We can't wait to host you again Bill & thank you again for this wonderful review! Sally & Staff
Verificado
10/10 Excelente
Madeline S.
8 de dic de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
One of the best places we've ever stayed!
The condo is huge, extremely clean and has all the amenities you need and more. You can't beat the oceanfront view and the rooftop patio with hammocks and grill. Located in the heart of Playa del Carmel so you can walk to everything. The beach has a wonderful vibe to it -- fun, lively & musical. What really stood out was the best customer service we've ever received. Sally communicated with us about every single detail about the condo and the area -- check in/out, airport transportation, overseas travel requirements, dining, entertainment, sight-seeing, etc. The staff at Luna Encantada were so helpful & accommodating and made us feel so welcome. We've used VRBO many, many times over the years and this place is one of the best, if not THE best!
Madeline S.
Se alojó 7 noches en noviembre de 2022
Respuesta de VrboOwner el 6 de sept de 2023
Thank you so much Madeline for such a wonderful 5 star review! We are so appreciative you took the time to point all all the fabulous amenities of the condo, plus the amazing ocean views & perfect location. I was so happy to work with you on your stay; it's our goal to treat each guest like a VIP & we are thrilled to hear you felt that way. We have long term staff who work hard to make sure all of our guests needs are taken care of! We are really looking forward to hosting you again - hopefully sooner than later! Sally & Staff
Verificado
8/10 Bueno
Mary D.
8 de mar de 2020
Aspectos positivos: Limpieza, llegada, comunicación y ubicación
Repeat Customer
We have stayed in this unit and love the view and location. The owner has been upgrading the unit over the years but more is needed. The balcony chairs are rusted and need replacement. The unit also needs more pots and pans. We had some initial issues with the plumbing but Ben, the property manager had someone out to fix it right away. We have stayed in several of the units at Luna and 3C is the best view. The complex is small and very family friendly.
Mary D.
Se alojó 14 noches en febrero de 2020
Verificado
10/10 Excelente
Laurie B.
27 de jul de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Luna Encantada C3 is FABULOUS
A total gem on the beach! Condo is perfect with breathtaking views! We wanted close to the nightlife and close to fifth street and Luna was the perfect spot! Able to walk to everywhere we needed to go.. all the employees there were great and accommodating for our group! We felt perfectly safe the entire time and once behind closed doors was so peaceful and quiet.. Truly paradise on the huge deck overlooking the turquoise water, palm trees swaying and magnificent sunsets… we didn’t want to leave…
And I can’t thank our hosts enough for everything they did to make our vacation perfect!
Thank you Sally for all the great advice and for loaning Jaime to us for the week! He was so sweet and took us everywhere we needed to go!
Amazing team you two!🙌🏼🙌🏼🙌🏼
If you’re reading this review and on the fence do yourself a favor and check this place out.. you won’t be disappointed 😊
Laurie B.
Se alojó 5 noches en julio de 2021
Respuesta de VrboOwner el 6 de sept de 2023
Thank you so very much Laurie for that stellar review! It is greatly appreciated by us all! I think you captured this condo so very well with its space, views, luxury, location & staff. We hear this from guests all the time that they didn't want to leave! (I will pass along your comments to our staff & I too appreciate the mention!) Jaime is an amazing guide & I'm glad you got the opportunity to spend time with him on your excursions. It was my pleasure working with you on your stay, & I'm so happy that we will be welcoming you back; our guests become like family to us! Warmly, Sally & Staff
Verificado
10/10 Excelente
Chrissy V.
24 de may de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Absolutely Amazing!
The views are stunning and the location is just perfect! We spent a wonderful week in paradise. Everyone was so friendly and helpful. Starting with Sally who completely prepared us for our trip and was so responsive to all of our questions and needs. Our flight down was cancelled and we had to rearrange our transportation schedule. Lino and Sally were very accommodating and got us there with no trouble. We also had Jaime for the day. He took us to the Tulum ruins, swimming with the sea turtles and then on to a wonderful lunch where we could watch the dolphins. He was a delight. It was truly a perfect day.
We spent a couple of days on the beach and Edwin at INTI was wonderful. He kept the drinks and food coming. All of which was very good! We also had a couple of massages at Inti - which were excellent and very reasonable.
It was a lovely vacation and we came back very refreshed!
Chrissy V.
Se alojó 7 noches en mayo de 2022
Respuesta de VrboOwner el 6 de sept de 2023
Thank you so very much Chrissy for the detailed 5 star review! We're so happy that you enjoyed those amazing views & location! We also refer to it as paradise! We do have amazing staff, & I appreciate your kind words about the service I offered you. We like for our guests to arrive stress free & ready for R&R! Jaime is a fantastic tour guide; he is so knowledgeable & always provides our guests with fun enthusiastic excursions! And we couldn't agree more that INTI the beach club next to us offers fabulous food & drink with fun service. Glad you enjoyed their beach massages as well! Most importantly you went home refreshed which is what we strive for! We sure hope you'll return to our Luna Family Chrissy in the near future! We'd love to host you again! Sally & Staff
Verificado
4/10 Mediocre
Pat J.
18 de mar de 2022
Aspectos positivos: Limpieza, llegada, comunicación y ubicación
Excellent location, great staff but this unit needs updating
Hosts were excellent as was management staff.
Upon arrival in the unit the management staff was working on fixing the dishwasher and said they got it working and showed my son how to use it. We tried using it on Wednesday but it wouldn’t work. Management staff came to the unit and tried to fix it but they were unable to do so and deemed it inoperable. So no dishwasher while we were there. Also on Wednesday we tried to use the washing machine but couldn’t get it to work. Management staff got it working but when we tried to use it again on Friday it was not working so called Managenent staff to advise. Still not working when we left.
When we arrived Managenent staff was trying to get the tv in the bedroom working but they were unable to do so and said they would look for a new part over the weekend. On Monday they said the tv was inoperable and it had to be replaced and would contact the owner to get approval to get a new tv. Please note this was an old small tv-nothing fancy. Late on Tuesday they arrived with a new tv which has no cable connection. Hard to understand this. Also, where the living room tv is concerned there’s very limited cable service. The dresser in the second bedroom had no runner’s on it and flopped out when trying to use it. The second bathroom is dark with only ceiling lightening, and lighting is not much better in it master bedroom which has a dresser lamp on the counter top to assist with lighting. We reviewed our concerns with the management staff as they spent a lot of time in the unit while we were there.
This could be the very best until in the development as it has great views but needs updating.
Tonya and Sally, along with the Managenent staff, and all of the staff at Luna excellent!
Sorry to write such a negative review about the unit itself.
Pat J.
Se alojó 8 noches en febrero de 2022
Respuesta de VrboOwner el 6 de sept de 2023
Thank you Pat for your review. First this condo has never received a dismal review like yours. We are very surprised and disappointed to hear your comments. Our staff, along with myself immediately responded to your many many emails and texts. Benjamin was extremely responsive & went to your condo as soon as you contacted him. Like our own homes, appliances break down & parts or appliances are not easy to get these days due to supply shortage. We had back to back guests, and the guests before you never let us know that they had an issue with both the washer & dishwasher until after they left. The TV was replaced ASAP which you emailed me & told me how happy you were. They did get the dishwasher working during your stay & near the end it failed. A new dishwasher is being replaced this week We did compensate you which you made no mention of. We also do not offer English cable services in any of the condos. Most Airbnb's do not offer English cable in Mexico. Most guests only use the TVs for Netflix etc. Had you told us you wanted to watch the war coverage in the condo during the day/night we would've been able to tell you in advance that we don't offer cable. This is truly one of the best condos in the best complex on the beach. Your 2 star review we feel is extremely unfair given the service you got from our staff. Ben even offer to go to your condo daily & wash the dishes! Negative reviews without merit can seriously affect the livelihood of our staff. I can't imagine how much more we could've done for you given the situation. Had we done nothing we'd expect this type of review but that wasn't the case. We are happy to report that our reviews across all our booking sites are 5 star. We are a Prime & Super Host & we are very proud of the service we provide our guests. We've been in rental management for over 16 years & continue to earn the trust of each and every guest. We cannot win them all but we certainly always give it our best! Sally & Staff
Verificado
10/10 Excelente
alison m.
6 de ago de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Amazing Stay
We loved our stay at Luna Encantada! The condo has incredible views and is in a perfect location, so close to everything. We didn't have to use a taxi for anything, yet the condo was nice and quite. We loved all of the space in the condo and on the huge balcony and rooftop areas. The kitchen was stocked with everything you would need for dishes, and came with drinking water as well. We watched the fire shows at the beach restaurant every night from our balcony and it was a huge hit with our kids. We were able to walk down the steps in the mornings and have coffee at the beach club. It was so relaxing and convenient. All of the staff were great and helpful with anything we needed. The pool was very nice, and we loved the cozy feel of the complex. Everyone was friendly. Sally was very quick to answer any questions we had, and she gave us lots of amazing recommendations like things to do in the area, best massage (right next door), private tour guide to snorkel with turtles, great restaurant recommendations, and much more. We loved it all. The ferry to Cozumel is a quick walk as well, it was very convenient to go there one day. We had a blast!
alison m.
Se alojó 7 noches en julio de 2021
Respuesta de VrboOwner el 6 de sept de 2023
Thank you Alison for such a great review; it means so much to all of our staff & I truly appreciate your mention as well! I think it is one of THE best reviews to sum up a stay at this splendid penthouse. All the details paint a picture of what guests can expect for its perfect location, (so close to Cozumel Island, shopping etc.) it's proximity to restaurants, & of course all the bells & whistles it offers guests. We've been in touch & we can't wait to host you again; you are the perfect guests, so warm & kind. Thank you again, & here's to future stays Alison! Sally & Staff
Verificado
10/10 Excelente
Julie W.
7 de abr de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Heaven on the beach
This was our 5th stay at Luna Encantada and we just love it. Tonya and Sally are our favorite property managers. They provide great communication and trip/area info! The oceanfront units at Luna like this one are like heaven on the beach. You can’t beat the floor to ceiling window wall in the open concept living room/dining room/kitchen. WOW!!! We really appreciate the view from the master bedroom as well. Everything is clean and comfortable. This unit has lots of pillows, linens and towels. Having a washer and dryer is awesome. We go home with suitcases full of clean clothes! The location is perfect for us with restaurants on either side that have wonderful servers that bring us food and drinks right to our lounge chairs! Shout out to William at Fusion and Alfonso at Inti! And Abdias, Luna’s beach attendant, is amazing too. He is always there with a smile to make sure you are comfortable and have what you need on the beach. Be sure to show your appreciation with a tip!! The lounge chairs and umbrellas are a definite bonus. Having gates and security personnel is also a plus. I just can’t say enough good things about Tonya and Sally and Luna Encantada! Our home away from home!
Julie W.
Se alojó 5 noches en marzo de 2021
Respuesta de VrboOwner el 6 de sept de 2023
Wow thanks so much Julie for this glowing review! We LOVE hosting you! You're like family to us & everyone looks forward to your stay! We are proud of our staff, & the condo & complex that offers so much luxury, comfort, privacy & space for guests. The beach staff can't be beat, & is certainly a highlight of the stay with us. There are few complexes that offer these services. We are so appreciative of guests like you, & also appreciate this wonderful reiews! We cant' wait to host you again Julie! Sally, Tonya & Staff
Verificado
10/10 Excelente
Clark G.
4 de mar de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great Family Getaway!
We were most impressed with Sally and her management team. They stayed close to us all the way through the process. We were delighted with the unit we stayed in.
Clark G.
Se alojó 5 noches en febrero de 2021
Respuesta de VrboOwner el 6 de sept de 2023
Thank you Clark so very much for a 5 star review and for all the nice comments! I will pass them along to our staff who so appreciate wonderful guests like yourself and your family! We also appreciate the care you took of the condo & our staff. We are so looking forward to you staying with us again hopefully in the near future! Best regards, Sally & Staff
Verificado
10/10 Excelente
Viajero verificado
10 de mar de 2020
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Amazing Experience / Views!
One of the best condos on the beach for views & being close to the action! Amazing staff, fully stocked kitchen, and lots of space to stretch out. Balcony is huge, and there there's the spacious private rooftop with hammocks. HEAVEN! Lots of places to eat and a brief stroll to Walmart.
Viajero verificado
Se alojó 2 noches en febrero de 2020
Verificado
10/10 Excelente
Spencer G.
23 de abr de 2018
Beautiful direct ocean front penthouse 3 bedroom condo
This penthouse condo at Luna Encantada is the best condo in the complex in our opinion. The views are unparalleled. Complete privacy, well built, well appointed, huge windows and wrap around decks, huge upper terrace area. Couldn't ask for more. The owner even provides free bottled water for renter's usage. There is a restaurant on either side of this complex and people from both places will serve you in the pool or on your lounge chairs or where ever. Great food and drinks from both places. The complex is maintained beautifully and the employees are always available and helpful. The entire area is experiencing daily seaweed on the beach like much of the Caribbean but the employees work hard every day to clean it up and haul it off. We will come back for sure!
Spencer G.
Se alojó 8 noches en marzo de 2018
Verificado
10/10 Excelente
Katherine J.
20 de ene de 2018
What a view!
We had a fabulous stay at Luna Encantada C3 in January 2018. The view is spectacular, the location perfect for quick access to the shops, bars and restaurants on and around Quinta Avenida and the apartments sit on what is undoubtedly the nicest part of Playa Del Carmen beach. Great beach food/drinks service either side at Inti and Fusion. The Luna Encantada staff could not have been more helpful, special thanks to Tonya and Abigail. We'd love to come back!
Katherine J.
Se alojó 9 noches en enero de 2018
Comentario archivado
10/10 Excelente
Cindy W.
11 de dic de 2017
Almost a perfect TEN
We very much enjoyed our stay at Luna Encantada! The view from our 3rd floor condo was spectacular. My son-in-law said that he felt like a movie star! The beach, the ocean, the people were all perfect. The condo was clean, spacious and comfortable. We were impressed with the service we received from the caretakers of the condo. As soon as we called they came! We will go again.
Cindy W.
Se alojó 8 noches en noviembre de 2017
Comentario archivado
10/10 Excelente
Manish G.
13 de oct de 2017
Luna Encatada is one of the best condos in Playa
This was a return trip, and Luna remains my favorite location on Playa. It was disappointing to see the Fusion Bar next door town down, but the condo itself remained totally worth it.
Manish G.
Se alojó 4 noches en septiembre de 2017
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