Spacious home w/ a private pool, resort amenities, 5 miles from Disney World!

The cleaning lady was still there when we arrived at 4pm (check in time). And we were told she would not be finished for another hour. We took the last load of laundry out and made the bed ourselves. And some of the linens on the beds that were made were damp. I was very frustrated about this situation, because we were traveling for 12 hours with 2 babies and needed to get in and rest, but were unable to do so. And there was a large cleaning fee, so I expect that it should be done timely. <br />

The carpet needs to be replaced or at least shampooed. It appears clean, but my nephews feet and knees were very dirty after crawling around.<br />

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When we got there, there was no hot water. We reset the hot water heater and this fixed the issue, but it had to be reset again 2 days later.<br />

The listing said there was wifi. However the wifi did not work at all. The wifi box itself seemed to be broken. Also, there are no dish towels.

Internet did not work at all

One stove range worked , receive new stove a day before leaving

Hot water keep messing up

I shouldn’t pay this much for what I encounter my whole stay

I am so beyond dissapointed

Our stay at your villa was amazing we had a great time and will be back again

Items missing or needing repair

No Spa heat. Fixed after complaint to Vacasa rep

Kitchen utensils:

No knives – Sharp kitchen type. Vacasa rep brought a new set of knives and block.

No spatulas/turners – Bought our own.

No foil/wrap to cover leftover type items - Bought our own.

Toaster Broken:

Electrical problem – looks like short or something broken around coils. Vacasa rep brought a new one.

Only one burner on the stove worked. Vacasa rep came out and did some adjustment. However the two left side burners turn on and start to heat for a couple minutes then quit. Right rear still doesn’t work at all. We only use stove to cook breakfast so weren’t really hampered by this problem.

Little cleaning supplies: Kitchen cleaner, bath cleaner, rags/scrubbing sponges, etc. There is a broom (but no dust pan), mop and bucket (but no way to wring out mop except by hand), and vacuum. There were 4 laundry soap pods, and a few dishwasher packets.

Wireless network access very spotty. Router keeps dropping sessions and forcing logons. Rebooted wireless router many times. Rebooted cable modem repeatedly to no avail. Finally called Vacasa rep. Vacasa rep checked and contacted the cable co. but their response time was out several days. (Home Guide states to call internet provider but doesn’t provide name of provider or phone number for contact. Since there is no network connection it’s pretty hard to try and discover who it is!)

No cover over any of deck/pool area. When trying to enter house from deck water gets in rug, especially if it’s raining outside and you can’t dry off. No hand rails to assist pool/spa entry and the step into the spa is higher than a normal step. No pool cover to lessen loss of pool heat during the night. That’s really helpful during Spring and Fall months to keep costs down.

2 cuts through kitchen floor.

Missing and broken blinds on sliding door to the pool.

Two large tears in the screen fabric around the pool. (One overhead dead center and one on pool side away from screen door in lower panel. Areas on outside corners are starting to wear and will grow into larger holes quickly)

The information I received stated that if we wanted the pool heated to call 24 hrs. in advance. I called early the morning prior to our late afternoon arrival the following day (more than 24 hrs) to request that the pool be heated. When we arrived, it was cold. I called and left a message, but did not receive a response. The next morning, I called again, and much later that day I did receive a call telling me that by the time I called the day before our arrival, they had already dispatched service, and that I should have called the previous day. I referred to the information I was provided, and was told that was too bad that I didn't get the correct information.

Don't plan to actually cook with the limited utensils provided. Also, there was no salt and pepper, or any seasonings on the premises. I have rented several vacation houses, and all have provided sufficient utensils and seasonings so meals can be prepared.

My biggest complaint however, had to do with the arrival at the gated community. The only information provided was that I would need to pick up our parking pass. When I got to the "clubhouse" I had to fill out all the information already provided when I rented the house, and was also told that I had to pay a "deposit" on the card needed to access the gate whenever we returned from an outing. The only option I was given was the exact cash, as they did not keep change on the premises. I did not have a $10.00 bill, only $20's, which was not sufficient. They finally accepted the $20.00 and gave me the card to open the gate. Had my instructions informed me that exact payment was required, I would have been prepared for that.

And just an FYI, the clubhouse does not open before 8:00 a .m., so if you have an early departure, you can't get your deposit back. All I could do was leave the gate card at the gatehouse, hoping I would not be charged further for not returning the card to the clubhouse.