Owner's Response: At Chatuge Lakeside Rentals we put our guests' needs first and foremost. We have five fulltime employees available to assist you with your needs. When you arrived, your husband said you felt sick, and we referred you to local healthcare providers . We are available 24 hours a day to assist you. When you called to tell us you dropped your phone in the lake, we responded immediately to help you arrange for delivery of a replacement. That call was the only communication we had from you , until this review. Any of your concerns could have been addressed. As to your concerns: 1) All four of the beds at Lakeside Chateau are Queen sized. They are Serta Perfect Sleepers, and have less than six months usage. 2) The TV was indeed a box, however it worked well when we checked it. We keep a number of spares,so that if it had failed, we would have replaced it when you called. It turned out that it was a problem with the cable company, and had we been aware, we could have expedited restoration of service. 3) We have high speed fiber optic internet available for a small fee at your request 4) The Master whirlpool tub works nicely. If you had called we could have reset the GFI breaker for you 5) The Red cedar hot tub is an authentic wooden tub , NOT fiberglass or acrylic. It is sanitized after each guest checks out. The wood gives off tannins that make the water a little bubbly. The temperature is adjustable up to 103 degrees and the jets have two speeds. The use of this tub would probably have helped you more than any chiropractor. 6) There is no paint at all on the brand new wrap around deck. The small landing, halfway down to the lake is being stripped, and each time we pressure wash it more of the wood becomes ready for stain. We hope to have it ready to stain within a year. Had you communicated with us, and relayed any of these issues, we would have been happy to rectify them. We are disappointed that you were not completely satisfied. Here at Chatuge Lakeside Rental we strive to make your stay the best it can possibly be.