ヴィラ「ピアンデルロッキオ」-緑豊かなウンブリア高原の美しいカントリーハウス

Dear Bjoern, Clara and myself desire to thank you and all your family for your stay with us at Pian del Rocchio. Has been really a big pleasure to share our time with you, your wife Lise, your son Anders with his wife Maria and the two beautiful children Albert and Karla who we will never forget since their first time in the Villa, two years ago, with the amazing and fantastic Hawaiian dress. We strongly hope, in the near future, to enjoy again of your presence with all your family. Grazie and Arrivederci. Gaetano e Clara

Dear Donna, you have been capable to touch my feelings with your nice words of appreciation and friendship towards me. I’m really honoured and proud for the fond memories you have widely lavished in regard to the Villa Pian del Rocchio’s hospitality. Please accept my best thanks and please be sure that you and your family will be always most welcome in your Umbrian holiday house in Pian del Rocchio with us. Ciao e Arrivederci Gaetano

I wish to thank you for your kind appreciation in your review of the “beautiful location, the Villa and the outstanding views of the countryside”. However, it does appear that we have two different views of the events that occurred. I have outlined below the evening of your arrival and your very cordial departure. First two remarks: A) Guests receive, with the booking confirmation, a MAP with detailed “Driving Directions”. The email recommends that the Guests phone the Owner upon arrival at the Airport in order to jointly agree on the most convenient time to meet each other at the fixed “Gas Station Meeting Point” near the Villa. This meeting point is reached in about 2 hours car drive from the Airport. B) The Owner requests that the Guest’s arrival time at the Villa be between 3 - 7:30 pm unless a different time has been agreed upon, by Parties involved. You say … “When we phoned to let the owner know we were running later than anticipated …” the truth is that you didn’t phone the Owner until 8:30 pm saying that you had already arrived in Marsciano (a small town 4 km from the Villa) and you were not at the agreed upon Gas Station Meeting Point. 1) Upon the arrival in Rome you did not place a phone call to the Owner. Instead, you drove directly to an unidentified location in Marsciano and 2 hours later, at 8:30 pm, you phoned the Owner. 2) The Owner, left his family at the restaurant and in about 15 minutes arrived in the place as earlier identified by you on the phone. The Owner asked you to follow him to the Villa where he provided necessities to the 3 ladies and 2 babies in order for them to be comfortable. 4) At 10:30 pm the Owner willing took you and the 2 other young men to a Restaurant and asked for emergency assistance in providing “pizza” for 6 persons and milk for 2 babies to take away to the Villa. 5) At 11:30 pm, back at the Villa, the Owner checked if the overall situation was fully under control and was assured by you that it was. 6) At midnight, the Owner wished “goodnight” to everybody. One week later, you left the Villa and the Owner still remembers the warm thanks you gave for the “extraordinary” reception you received particularly for the 3 ladies and 2 babies. On 04/02/2013, exactly 6 months later, the Owner receives your surprising review. A vacation, particularly, in a foreign country is meant to be a pleasant experience. Clearly you do not think that you had such an experience. The Owner regrets that very much.