There were unfortunate situations that impeded our stay. The check-in process was, unfortunately, very confusing, and after a nine hour flight and two hour train ride, hard to deal with. Again, unfortunately, when we got there, there was no running water (due to some work being done on the building, we were told), and the flights of stairs to the property and stairs to the master bedroom were, for all intents and purposes, very hard for us to maneuver. We would never have been able to negotiate those stairways numerous times each day. All in all, an unfortunate start to our stay in Italy. We decided not to stay at the property, and, to date, no consideration was given to any sort of partial refund for our inconvenience and disappointment in the property. We ended up at a four-star grand hotel (thank goodness they had a room) and this is what we will do for future stays. No more VRBO for us.