10/18 booked for Nov travel to see the leaves changing as this was our first time coming To TN during this time & to make memories for our 2 small daughters. Needless to say the memories made were ones they will not forget & they were not good. On 10/21 I noticed a New Review on this property from a Christopher- it stated the place had roaches. Red flag so I reached out via VRBO inbox to ask Monika the property owner about it-actual messages-You sent a message Oct 21 "Hi there! We booked your beautiful cabin for 11.10 to 11.14, I just saw a new review stating the cabin has roaches. I am concerned, should we find another location?" her response- MONIKA sent a message Oct 21"Good morning, My cabin is always serviced by pest control every month.The customer left me a bad review after they damaged my cabin because they refused to pay for the damages.The cabin was built this year and it is brand new.I find it sad that instead of people having fun in my cabin that they can break my property and leave a bad review.Thanks for understanding, Happy to see you next month" my response back - trusting her word & being a person who trys to see the best in people - You sent a messageOct 21"Oh no I am so sorry and thank you for the reply. I saw your cabin in August when we were staying a little ways up the mountain on our family vacation. I wrote down the address and told my husband, next time we come we are staying there. The fact it was on the stream sold me and it looked new too. We LOVE Gatlinburg and come every 3 months. When I searched the address and name and saw it was available I was so excited. Booked right away. Of course I always check reviews and then saw that one came last night and it broke my heart. Thank you for explaining and we are looking forward to our stay😍".I should have went with my gut & cancelled but being someone who trys to be trusting we got burned.This place has roaches! She was contacted right away, stated to get hotel and will refund rest, NOTHING was available to accommodate us, after hurrying my girls out, looking at over 10 hotels,calling other cabin rentals nothing so we headed home.She stopped communicating. Sent her pics of the roaches,contacted VRBO!She still received FULL payment even after the property was misrepresented & we left before15hrs, she texted stating the property was treated the day before we came.She is dishonest!I can not attach pics here or would. She will respond with lies. I will pray for her. She stole!