8/10 Good
Jessica H.
Feb 24, 2024
Liked: Check-in, communication, location, listing accuracy
Premium Price Lacking Premium Accommodations
The Zen Den had a beautiful view and a kitchen equipped with everything you need to prepare a meal. They also had many amenities that would make the summer months very enjoyable. While we were overall happy with our stay, we do have a few concerns we’d like to mention as we felt we paid a premium price for our stay. First, there was an additional fee to access the on site hot tub, which was chemically unbalanced and had sand remains at the bottom of the tub from previous guests. Second, we found the sauna with sand/dirt on the floor and had to clean before usage. Third, we were disappointed with the overall cleanliness of the property. The cleaning fee at booking was extremely high. Upon arrival, we found beer cans and trash in the garbage can beside the hot tub, and visible cobwebs above the fold out couch in the basement. The most frustrating thing was that fact that we had to make every single bed. We understand the idea of ensuring you’re sleeping in clean sheets but to arrive after a long day of travel to discover we had to spend an hour making every single bed was ridiculous, especially when paying such a premium amount for the cleaning fee.
Lastly, the listing says it sleeps 12 - I think that’s a stretch considering that there are 3 bedrooms and room enough for only 1 couch to pull out.
Jessica H.
Stayed 4 nights in Feb 2024