Pro
I liked the location. Plenty of room for everyone. The beds were really comfortable.The couch in the family room was great!
Lots of dishes & utensils perfect for eating meals in.
The pool was great!
The air hockey game worked great.
When I called the management company the lady that answered was super nice and apologetic.
Con
When I rented it, there was no mention of the owner being out of the country...my bank charged me a 3% international transaction fee.
When we walked in there was an aroma of wet dog. The game room had a musty smell too. I bought a bunch of candles and air fresheners.
Some buttons were broken on the arcade game so you couldn't play very well.
The pool table was missing a pocket so the balls would fall through on to the floor.
2 of the sliding closet doors kept coming off the track.
The shower door in the master bedroom was difficult to open.The top to one of the sink handles fell off.
Some of the sheets and towels were stained. There was just barely enough bath and pool towels for everyone. We had to do laundry just about every day.
A few straps on the solar cover were broken so it made it difficult to roll.
On day 3 the refrigerator broke! We came home to water on the floor and the freezer defrosted. I called maintenance and a guy came out the next morning. He didn't have the part to fix it. I had to buy a cooler & ice. He came back the following day to fix it but his timing was inconvenient. He arrived at 4:30pm just as my parents were arriving for dinner. He was very pleasant but we had to hold off cooking for about an hour. I don't know if he didn't hook something up correctly or it was still broken but the ice and water did not work on the door.
The wifi would occasionally go out. Made it difficult for the kids to watch shows on their tablets.
The living room kept blowing a fuse. Tv shut off as we're watching. Happened several times !
On the last 2 days the heat in the hot tub stopped working. Very disappointing that we couldn't use it.
On the check out instructions it tells you to strip the beds and put the bath towels in the wash. It also says to have the pool towels completely laundered. I'm sorry but I paid thousands of dollars to stay here, you would think these things would be included!
I've rented other houses in Windsor Hills without any issues. I do not plan on renting this one again.
