My husband and I were very disappointed with "heavenly haven". We arrived to find the condo very dirty. Now, I understand that not everyone has the same expectations where cleanliness is concerned, so maybe not everyone would notice or care about grimy door handles and light switches, but I am certain that most families would be disgusted with the food splattered and crusted on every surface in the kitchen, dirty toilets, and floors so filthy that our daughter's sleepers were black on the knees after crawling across them. We contacted the owners to let them know that we're we disappointed. We were told that the condo had been "cleaned" and signed off on by the building manager, but after seeing pictures of the place the owners admitted that it was "a sloppy cleaning job". They refunded our cleaning fee (which we appreciated because paying a cleaning fee should ensure that you arrive to a clean rental - well we didn't), but when we requested that the cleaners come back so we didn't have to spend the rest of our week in filthy, the owner became defensive saying that "we couldn't have it both ways", "we had already asked for too much" (because we double checked with them that it was ok we had a 10month old baby with us), that "we got what we paid for" and that my "expectations were unrealistic". If the unit really was cleaned prior to our arrival the cleaners should have come back to do a proper job at no cost to the owner, but apparently making that call so that we could have enjoyed the rental was asking for too much.