Classically Current Home on Park, Near Beach

Thank you for your rating. I’m glad the location worked well for your stay. We appreciate you pointing out the missing locks on some bedroom and bathroom doors and will share this feedback with our team.

Thank you for staying and for the helpful feedback. I’m sorry the towel supply and cleaning fell short of expectations — that isn’t the standard we aim for. I’ve alerted our housekeeping team so they’ll restock towels reliably and perform a more thorough check of floors, the screened porch, and dishware before guests arrive. We’ll also add extra stools at the kitchen counter. Glad you enjoyed the porch and location; we hope to host you again.

Hi Brandt, Thank you so much for your continued trust and support! We’re thrilled to hear that the property has been perfect for your large family on each visit. We look forward to welcoming you back next year and are so grateful for your loyalty. See you again soon! Best, Chesapeake Properties by Portoro

Thank you for the wonderful review! We're happy the home suited your multi-generational family and that you enjoyed the screened porch and park views. It’s great to hear you found the house comfortable and well-equipped for your stay. We’d be glad to host you again anytime!

Thank you for your thoughtful review! We're so glad to hear that your multi-family stay was a success and that the layout, screened-in porch, and spacious first floor made your time with the kids enjoyable. It sounds like the concert from the porch was a special treat too! We appreciate your feedback about the cleaning, especially with sand being a challenge near the beach, and will make sure to address that with our team. We're happy the wagon came in handy, and we’d love to welcome you back for another great stay in the future! Kindly, Chesapeake Properties Vacation Rentals Cape Charles, VA

We’re sorry you did not have the best experience we try to provide for each of our guests. We ask guests to report everything right away and you did call soon after your early arrival. Sonia was already aware of the towels and was in the process of getting them and remembers bringing you more than the standard amount. She also tracked down a ladder to be able to take care of all the light bulb replacements, too. When you called I had asked you to please let her know about anything else that needed attention. I thought everything was taken care of in the quickest possible manner but Sonia said she was not made aware of ants or mold in any vents. She did not see any evidence cleaning after your stay and the owners’ friends, family, and themselves have been there since, had not noticed anything amiss, and are now perplexed looking around and still not finding the problems you reported. We try to be responsive to our guests and have great confidence in our housekeeping staff. Sonia in particular always goes above and beyond as our housekeeping manager. We hope your next stay will go smoothly. If that is unfortunately not the case, please remember, we always ask guests to reach out for anything and we will do our best.

Thank you for sharing such detailed feedback. I’m so glad to hear the home’s layout and location worked so well for your family; it really does sound like the kids had a wonderful time. I do want to sincerely apologize for the inconvenience with the ice maker. Our local team did try to sort this out during your stay, and I’m sorry it wasn’t resolved in time. I also appreciate your patience with the beach towels and the other points of confusion you mentioned. Your comments are very helpful, and I’ll be sure to pass them along to our team so we can improve the experience for future guests.