Spanish Cottage Near The Beach With Mesmerizing Views

VERY PLEASANT GUESTS WELCOMED BACK ANYTIME!

It was a pleasure, glad we could accommodate your dates. M

I am so pleased that I was able to meet your expectations. I realize the flight from Europe must have been exhausting. I'm glad that the amenities at the cottage allowed you to relax and enjoy your vacation. Also delighted that the kids felt right at home. Maggie

Thank you for the review, glad you enjoyed your stay and I'm looking forward to your return. Thank you for taking such good care of our home. Maggie

Wonderful Guests!! I would love to host your return to Southern Cal. Best Wishes, Maggie

It was such a pleasure hosting Debbie's weekend getaway. She was a meticulous guest, would have never known anybody had been there. Thank you so much!!

Thank you! So glad you enjoyed your stay. Looking forward to your return! Maggie

Thanks for the kind words, looking forward to your return. Maggie

Dear Ron, Thank you for your wonderful review, our goal is 100% satisfaction for our guests. It was a pleasure hosting your stay. Sincerely, Maggie Butter

Glad you enjoyed your stay and looking forward to your next visit!

I am glad you enjoyed your stay, hoping to see you return in the near future.

Pamela there is no greater joy than to know that your expectations were exceeded. Also, thank you for taking such good care of our home. Maggie

Fantastic guest, welcome back anytime !!

Dear Chris, Im sorry your experience was not as good as it could have been. I have brought up your cleaning concerns with the cleaning company. We have also replaced the BBQ with a webber grill. We hope to see you again in the future!

Paradise, WOW! That says it all, thank you so much for choosing the cottage and I look forward to your return.

It was a pleasure hosting your visit to Southern California. I am so pleased that I was able to provide the comfort of your own home, that is my goal for all my guests. I am looking forward to your return. Maggie

I'm sorry that this situation has occurred, and it is unfortunate to share such an experience that I had with one of my recent guests because they violated the house rules. Before I divulge into this particular experience, I'd like to share that I have been a host since 2009 and have never had an experience like this one. I strive to be a generous and considerate host, opening my home to travelers while making my home your "home away from home." This is evident by the multiple other positive reviews from guests I've hosted over the past decade. On the VRBO website, the rules clearly state that no large gatherings are permitted. In addition, per VRBO policies, guests who violate the house rules can be asked to vacate the premises without a refund . Soon after Pilar arrived, I received excessive "Ring" notifications on my device and discovered that a catering van, tables, and chairs were being delivered to the property. There were also over twenty people accessing the property, as well as 4-5 cars parked in the driveway. These actions all violated the house rules. My neighbors saw the catering van parked in the driveway which is why they asked Pilar about it, they know that my cottage is on VRBO and that large gatherings are against the house rules. Discovering these violations, I then attempted to contact Pilar multiple times, through the VRBO site, but was unsuccessful. I then contacted VRBO directly and they were able to reach Pilar via cell phone. During a three-way call with VRBO, I explained the house rules- which are also found on the website-regarding large gatherings. Pilar was given the option to either cancel the event or vacate the premises. Rather than abide by the house rules, Pilar became argumentative and defensive. She called me racist because she was "brown" and "heartless because I disregarded the memorial ceremony she was having for her brother." I then informed Pilar that I, myself, am also brown as a first generation Latina and that my concern is with her violating the house rules that are explicitly listed on the VRBO website. In addition, she also accused me of spying, most likely due to the security ring device that is installed outside the front door and, per VRBO rules this ring device in noted on the website. While I empathize with Pilar regarding the loss of her brother, the house rules are clearly states and must be followed. I am very sorry that this incident occurred. Thank you, Maggie

It was a pleasure hosting you and your family.

Hi Robin! Thank you for staying with us. I'm sorry for the short comings you experienced. The rates did not update here on Vrbo and we do apologize for that surprise, this is not common practice for us and apologize it happened to you. We did offer you a full refund should you not want to pay the increased rate. I'm Neil- the 24/7 full time local property manager for Maggies house in Laguna. She does help and communicate with guests too. Im sorry for any confusion, VRBO does not have any "co-host" feature to differentiate who you're talking to. To make communication easy all of our guests including you receive my personal cell phone number for fast seamless communication. We have working wifi (300MB/s) and I varied you did receive the wifi instructions upon check in. The TV has both cable and wifi. Thank you for staying with us and we would love to host you in the future!