Luxury Chalet w Indoor Pool, Theater Room & Game Loft — 4 Miles to Gatlinburg

Thank you so much for your wonderful review! We're delighted to hear your family had a great week and that the kids enjoyed both the private indoor pool and the community pool. We especially appreciate your kind words about our team. Providing responsive service and quickly addressing anything that comes up during a stay is incredibly important to us, so we're glad we could help make your vacation a great one. Thank you for choosing to stay with us. We're thrilled to hear you'd return and look forward to welcoming your family back for another memorable Smoky Mountain getaway!

Thank you so much for your thoughtful review! We're delighted to hear the home was such a great fit for your family getaway and that everyone enjoyed the comfortable beds, awesome showers, game room, indoor pool, and community pool. We especially appreciate your comments about caring for vacation homes. These properties are meant to be enjoyed, and guests who treat them with the same care they would their own home truly make a difference. We're sorry to hear about the refrigerator leak and wish we'd had the opportunity to address it during your stay. Thank you for taking such care to keep the area clean despite the inconvenience. We'll make sure our maintenance team follows up on it. And seeing bears stroll past the windows every day sounds like the perfect finishing touch to a Smoky Mountain vacation! We're so glad you enjoyed the home, the convenient Gatlinburg location, and all those memorable wildlife visits. Thank you for choosing to stay with us. We're thrilled to hear you'll be returning and look forward to welcoming your family back for another great getaway!

Thank you for sharing your experience. We're glad you enjoyed the indoor pool, hot tub, sauna, well-equipped kitchen, and outdoor pool and grilling area. We appreciate you letting us know about the water heater during your stay. Our team had it evaluated, and the technician determined that the repair would require replacement of the unit. Since this involves more extensive work, the replacement is now being coordinated. The homeowner is also working directly with a vendor to address the bathroom flooring. We are very sorry to hear that you also had issues with the pool table and air hockey table. We've asked our maintenance team to inspect both and take care of what is needed. If something isn't working as expected during a stay, our team is always happy to come out and help whenever possible. We're glad you enjoyed your time at the home overall and appreciate you bringing these items to our attention. We hope your next getaway is an even better one!

Thank you for the wonderful 5-star review! We're delighted to hear you enjoyed your stay. We appreciate your feedback regarding the TV service during the NBA Finals. We understand how disappointing it can be to miss a big game while on vacation. While all of the various subscription-based streaming services and live sports packages are not included, our TVs do allow guests to sign in to their personal streaming accounts, such as Hulu, Prime Video, YouTube TV, and others that may carry live sporting events. You will, of course, want to remember to log out before check-out. Thank you again for staying with us and for taking the time to share your feedback. We hope to welcome you back for another great getaway soon, one that exceeds all expectations!