Old Hawaiian Experience

Upon arrival, I had to wait for the owner to give me contact info for the on location manager & was told by the owner “ I obviously did not read directions sent by him” Unfortunately I hadn't received any instructions & this was a rude welcome for my family. Upon return I was not refunded my deposit and have been in dispute with the owner who is making exaggerated claims and has not been willing to resolve the issue with me. I was told by the on site manager Beverly that she cleans the units after we leave and this made sense because the cleaning fee was included in my charges but then I received notice that my damage deposit was kept for cleaning charges and more? The claims of these excessive cleaning needs or damages are outrageous and petty. The unit was left clean like I’ve left every rental we’ve ever stayed in and I’ve always had my deposits refunded. I tried to discuss details with the owner Carey but he is condescending and rude saying what we’re we thinking drinking on the sofa or sitting on it wet and how would we get sand in the unit when it’s 1/2 mile from the beach etc. I can’t imagine sand is unheard of for a beach rental for a family staying a week. I simply was unable to start the dishwasher when I left because the digital buttons are located on top of the door and when it’s closed start can’t be pressed only a delayed start option which I couldn’t get to work. I was charged for a couch cover and now claims of a new couch being needed for “stains” which could have only have been simple water marks which can be easily noticed on a microfiber sofa but also easily cleaned & Beverly told me that she was able to remove the stains but I’m still being charged this? They claimed sand was deep in the carpet and outside in the landscape when there was only a small spill in the bedroom that the vacuum there couldn’t even pick up due to poor suction. Beverly also confirmed she had to go get a better vacuum to use. Lastly 2 old beach towels were claimed to be missing and needed replaced. I explained they must have been mixed up at a families condo, located them & had them returned that day to the unit. Avoid an uneccessary hassle by owners who must need to get every last $ out of your stay. We had family staying in several units at Turtle Bay that were much nicer as far as renovations, better a/c units and did not have the bug problems this unit had or any issues with deposits. You will see the owners attitude in his reply to this I’m sure.

Enjoyed an extended stay in Kahuku. Unit was very comfortable and nicely appointed. The unit owner and the manager were very accomodating and responsive to any needs. Thanks Cary and Bev.

Look forward to my next visit.

We really enjoyed our stay at Kuilima #5 East. There were a few quirks that we let the owner know about but overall it was great. The unit has a real Hawaii feel as the owner has taken great pains to use Hawaiian artwork tastefully. We stayed for two weeks before moving into our permanent home in Kaneohe.

Loved our stay, everything worked perfectly. Great place to vacation.

The Turtle Bay condos are perfect for people who like to stay away from the city, who like cooking for themselves, and who need to do laundry often while on vacation. This condo is comfortable and simple. There is a family upstairs who live there and can be a little loud. They also swear at each other a lot. That’s the only unfortunate criticism we have for the place. It is otherwise good for families and the pool is heated and beautiful. Thanks for a great stay!