Owner's Response: We are sincerely thankful to Donna for the review and for the comments concerning the condition of our house when she and her family arrived. We take great pride in the condition of our property, and make sure that the house is thoroughly cleaned before having anyone stay at the house. Unfortunately, before Donna and her family arrived, we were out of town, and had relied on our regular cleaning people to make sure the house was spotless. Unfortunately there was a problem with the cleaners that they did not get to the house timely, and as a result it was not in appropriate condition when the family arrived. Once we heard this, we immediately made sure the property was thoroughly cleaned. This is the first (and last) time that this has happened. We have made the appropriate personnel move to assure that the house will be spotless in the future, just as it has been in the past for all previous families that have stayed at the property. We apologize the Donna and her family, and we hope they enjoyed their stay. We did make what we thought were appropriate accommodations as a result of the cleaning issue, and we are certain this type of event will not be repeated in the future. We truly love our lake house, and our mission is to make the house perfect for all people that come and stay at the house.so that the only thing that users need think about is how to enjoy their time at Skaneateles Lake, one of the most beautiful lakes in New York State. While it is true that the central air conditioning vents are only on the first floor, that has rarely been a problem given the cool breeze that usually is present on the West side of the Lake. We have now made it clear in the listing that the house is air conditioned on the first floor only for all future renters. Our experience is that the air conditioning that is present is usually very acceptable, and that it only on the two or three hottest days of the year where there are any issues on the second floor. We hope that if you are looking for a great house to stay on Skaneateles Lake that you will try our house. It is walking distance to the Marina and to the Mandana Inn, one of the finest restaurants in the Skaneateles area. The Lake, of course, is one of a kind and one of the most enjoyable Lakes of the Finger Lakes. We hope to have you come and enjoy our property on the Lake. Sincerely, Betsy and John