Owner's Response: I will try to address each of the issues the guests have mentioned in this review, all of which are false. She also failed to mention that she was refunded 2 nights after leaving abruptly and that this was her first time renting a vacation property. Our reviews in the back cottage over the past year attest to my high standards for keeping the place clean and enjoyable for vacation getaways. And it is not a "converted garage" as she states, but a lovely two story unit, completely separate from the main house. It is shown on all photos, but after this experience I will certainly make it clearer in the description. There are locks on the front and back doors. The front door to the ocean side, which is private to the main house, was perhaps not sufficient for the guest as they had an extra dog on the property that they did not want us to know about. We had all new towels and linens, purchased at the beginning of summer, with fresh soap in all 3 bathrooms. Our beds are all very good quality, organic bamboo; and we prefer them low to the ground. This is clearly shown in all photos. I have a professional team of cleaning women come in each week; they would not allow dirty pots and pans, as this guest states. Ants are the bane of every home owner in summer and the guest's demands to 'call an exterminator' seemed a bit excessive. Especially given that there was a baby in the house! Our full-time housekeeper, who is on call 24/7, has all the supplies needed for the house right in the garage, so if the dish soap was low, it was just a call away. Unfortunately, I"m afraid that these guests would not be very happy anywhere. We had many satisfied guests in the house over the summer and it's a bummer to end it this way. Lily worked hard to answer all your calls and requests (numerous) everyday you were here. We did get a new washer and dryer, you'll be happy to hear. But saying there was mold is simply not true. Or the the entire place smelled "musty" is rather far-fetched when there are fresh ocean breezes flowing through the house everyday! My vintage mid-century lounge chairs, low to the ground, are delicate and a guest before you tore the canvas on the back which we did not see. But not sure how one could fall out of them this low to the ground? In short, this is our home which we open up in summers to guests, unlike most every other place for rent on WestCliff, which are full-time rental properties. The photos show it exactly as is. Sorry for your disappointment(s).