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6/10 Okay
Rajal K.
Apr 7, 2024
Overall great place and service but some things not working order
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
It was a good experience overall. The property was exactly what we expected. Spacious and clean. Pool was perfect. However, I was disappointed by 2 things which certainly impacted our stay. We had paid the extra amount for the pool to be heated. Hiwever,the pool heater was broken and stuck at 90 degrees. This was too warm - like a hot tub. The only option was no heat (which would be too cold for the kids) OR 90 degrees which was too hot. Our pool heat payment was fully refunded but the pool heat situation was not ideal and we had to limit our pool use to certain times which affected our enjoyment of the property. The heater was ultimately fixed but this was on the second last day of our stay. Secondly, we had purposely searched for a unit with a bbq. This one was supposed to have one. We actually paid more for this property (compared to other very similar ones) because of the BBQ. So I was very disappointed when the BBQ did not work. Again, somebody came to look at it right away but it could not be fixed. They ultimately brought us a new one but this was about 5 days into our 9 day and then they came back and took it away 2 days later and we had no bbq. There was food wastage of food we had bought specifically to grill that we couldnt use. There were also additional expenseses as we had to order food for delivery on a couple of occasions when we had planned to grill but had to order food when the BBQ did not work. It is a little frustrating to pay more for the unit with a bbq that didn't even work! Again, they were very prompt at replying to our concerns but unfortunately, it took several days to have these things fixed. I would not recommend this particular property to a friend because of the pool heater and bbq issues. I would possible rent from this company again, depending on what they do for our troubles. I have not heard anything yet besides refunding the pool heat which was the minimum in my opinion as it did not work anyway.
