Owner's Response: Dear Guest, I am sorry you obviously did not enjoy your stay at Little Creek Cabin, but your review seems very unfair and almost spiteful (in as much as you are posting on sites which you did not even book from). I will respond on this site as well. I personally speak with all guests upon arrival to make sure things look good and answer any questions a guest may have. Your communication to me was the cabin was beautiful. I heard NOTHING from you during your stay. I also tell guests I am available 24/7 for anything they may need. At NO time during this (4) nt. stay was I contacted. Guest spoke with my cleaning lady at departure. She indicated to me they said a rug behind the couch had some dog hair on it and they shook out. They also mentioned some stains on back porch settee. Had they called me with either issue, it would have been corrected immediately. My cleaning lady lives nearby and I had already ordered new cushions for back porch. They were special order due to size, and although chair cushions were fine, I did not replace settee (different colors from new) until chair cushions came in. I would however, have given them access to storage closet for immediate replacement on settee. All backporch cushions were immediately replaced (we bought two new chairs rather than wait on custom sized cushions). I have an excellent cleaning lady, and great reputation for VERY clean cabins. Could she have missed a rug-absolutely possible.Were all rugs filthy as indicated? Absolutely NOT. Little Creek is a non-smoking cabin. If there is constant rain (as we have had for over a month), the wood burning fireplace can at times emit a smoky odor if any moisture comes down the chimney, as with all wood burning fireplaces. Convenience centers for garbage are located on the way to Boone or W. Jefferson (10 miles) and are very convenient for guests to drop off on their way to either town. Towels can be thrown into washer and started before departure. It takes about 15 minutes to complete required departure tasks. We do not require striping or making up bedding. Most guests wash dishes the night before departure and just hand wash light breakfast dishes. All departure tasks are indicated on Rental Agreement a guest agrees to at booking and is completely normal for vacation rentals. Had this guest took a second to pick up the phone, any issue could have been resolved very quickly. I'm sorry we were not even offered the basic courtesy or opportunity to make things right.