This property is really great and in an amazing location. However, the experience interacting with the owner and manager was disappointing. We booked this home and indicated we had pets with us and paid a pet fee while booking. The owner never responded to my initial booking message and we had no interaction until 2 days prior to the stay when I reached out asking for check in details which we had not yet received. We met a local person at the home to check us in. We were not asked to inspect anything in the property and were given the wrong information regarding neighborhood rules apparently, as well as check out.
Upon check out it was discovered that our dog had scratched and damaged the doors and blinds in the room where some people were sleeping. The host messaged me frantically regarding this and asked me to call him immediately. I called him back and he let me know about the damages and I asked for photos. He proceeded to send the photos to me, then immediately charged my card a random amount within an hour of check out. I let him know that of course we would pay for this, but we needed to receive an actual invoice of charges. He told me that he had to charge me right away, which is not true for VRBO policy, and then ended up hanging up on me during the call. During this call he stated that pets are not allowed at his home, which is not true based on the listing when we booked and the information given to us, and accused us of damaging his pool table which was in that condition when we arrived. We also were told we were supposed to check out with his property manager directly, but that was never communicated to us at check in, nor was it on the check out instructions which are printed and posted on the fridge. After the call, the host then proceeded to text me that we were unbelievable and disrespectful. We still have not received any invoices or follow up from the host regarding this.
We are a group of adults and were in no way trying to damage anything in the home. The damage was from a pet and we will certainly take responsibility for this. However, the interaction and emotion coming from this host is not productive and we'd recommend he either hire professional management or stop renting out his home if he's so emotionally connected to it. If you're going to rent this home, please be aware that this host is not easy to interact with and communication is very poor across the board.