Had multiple issues with this rental. First, the pool was closed for the final three days of our stay, which was extremely frustrating because having access to a pool was one of the reasons we specifically chose this property. This closure was not disclosed to us when we booked. The bigger issue happened around 1AM on the morning of our checkout. I stepped outside to take out the trash, and when I tried to get back inside, the door code provided for our rental no longer worked. Our checkout wasn’t until 11AM, so there was absolutely no reason we should have lost access to a rental we were still paying to occupy. Thankfully, I happened to have my phone with me. Had I left it inside, I could have been stranded outside in the middle of the night with no way to contact anyone. Afterward, we were told there was a phone outside the office that could have been used to call for assistance, but we were never told about this phone beforehand, where it was located, or that it was an emergency option. A guest should never have to worry about whether their access code is going to stop working before checkout, especially at 1:00 in the morning. Between losing access to an advertised amenity and then being locked out of the unit, this was not the experience we paid for. I reached out seeking reasonable compensation for these issues. Based on our experience, I would not stay here again unless management makes significant improvements to guest communication. Mice & Roaches in the grills also.