ナイトヘロン62-ラグーンビューの3ベッドルーム2バスルームコテージ

Hi Christine! We are very happy to hear you enjoyed the property and had a great vacation! We would love to have you on the island again soon!

Hi Tracy. We have discussed with our cleaners regarding the cleaning practices and towel quality. We are disappointed to hear the cleaning was not up to par and we will make sure to correct these issues. As for the kitchen essentials, we have done a full kitchen inventory and replaced/upgraded most of the utensils, pots, pans, and many other necessary items. We hope that you enjoyed your stay despite these issues you experienced and hope you will choose to stay with us again in the future!

Thank you for taking the time to share your feedback. We're so glad you enjoyed the location, but we're very sorry to hear that the condition of the home fell short of your expectations. We appreciate you notifying us during your stay, and your concerns were taken seriously. During that time, our area experienced a stretch of intense rainstorms, which unfortunately revealed an issue we had not previously encountered. Although the roof was replaced in 2023, we discovered that the wood and flashing around the upstairs loft windows had become dated and cracked. This allowed moisture to penetrate and enter the unit. These areas have since been professionally recaulked and sealed to prevent any future water intrusion. Your feedback helped us identify and correct the problem, and for that, we’re truly grateful. We hope you’ll consider giving Seashore Vacations another opportunity in the future — we’d love the chance to provide you with the high-quality experience we’re known for.

We have been working with the owner on maintenance/updating recently and are aware of these items. The deck is now fully repaired. We also have a new microwave on order that should be installed soon and are having the master bathroom caulked. We appreciate your response.

We are disappointed to hear you experienced a few issues during your stay. We will make sure to have our on-property staff do an inventory and make sure that all necessities in the kitchen are included. We will also take a look at the sink drain and clean the grill as well. As for the stains on the walls, we had a roof leak that stemmed from a recent hail storm and the wind driven rain that we endured before your stay caused the roof to have a slight leak on the vaulted ceilings in the house. We have contacted the owner and a roofing company are are having the roof replaced promptly.

We are disappointed to hear that you were not satisfied with Night Heron 62. However, there are some things in this review that need clarification for any future guests. First off, we are sorry to hear that you found the walls to be too thin. There is nothing unusual about any of the walls in this unit. They are just like any other walls you would find in any other condo, house of cottage. This is the first time we have heard of this as an issue and we do not agree with this assessment. As for the toilet paper, we provide a “starter pack” for all guests to use for the beginning of the stay as explained in the rental agreement. The starter packs include soap, dish detergent, laundry detergent, toilet paper, trash bags in all cans. bath soaps and a roll of paper towels. This starter pack is not intended to last for the duration of your stay and is complimentary. The starter supply is just that - a starter supply. You would need to bring additional supplies for the remainder of your stay or plan to pick some up at the grocery store while you are here. As for the slider, we were unaware of this during your stay. We have a maintenance team that is able to address/repair any issues that come up in our rental properties. However, we are unable to address any issues that we are not aware of and not brought to our attention. We do appreciate your feedback in this review and will certainly use it to make things better for future guests as 62 Night Heron is a really nice place to stay. For example - the pots and pans that you found to be unsatisfactory. Now that the busy season is over - we are taking time this winter to perform inventories in the properties and (in particular) the kitchens due to heavy use. It is necessary to replace and/or supplement many of the kitchen items to bring things back up to par. We like to do inventories when time permits to make sure everything in the home is in good condition. Again, thank you for your feedback.

Thank you for your feedback on your recent stay with us and I am sorry to hear that you were disappointed with the cleaning. All of the properties we manage are professionally cleaned in between renters. All of the sheets & towels are removed from the previous guest and are replaced with freshly laundered ones along with new starter supplies (toilet paper, hand soaps, laundry detergent, dishwashing detergent, kitchen towels, roll of paper towels, etc.). During the "change over" clean - all of the surfaces are wiped down, furniture is dusted, bathrooms cleaned (tubs, showers, toilets, etc.). What is not covered is moving furniture & beds and cleaning underneath. The items listed in this review are "Deep Clean" issues and a deep clean is performed at least once a year and more often if warranted. It is not possible to perform a deep clean during a change over. In other words, when 1 guest checks out in the morning and another checks in that afternoon. Especially among the 175 properties we manage on our rental program. We have 10 different cleaning companies with specific properties assigned to each one so that we can meet our check in time of 4 pm and 4 to 6 pm during the busy times of the year. In addition, the owner of this property visits several times each year and is very proactive in keeping the unit in good shape. New additions within the last couple of years include a new sofa & love seat, new refrigerator & ice maker, new bedspreads & pillow shams, new washing machine, new microwave, new patio furniture and a new roof. I am unable to explain the hives. However, here in the Lowcountry we have "No See Ums" also known as "Sand Gnats". If your 5 year old has sensitive skin the sand gnats could have triggered the reaction.