Brezza Marina - Prime Oceanfront Location - on Promenade!

This is the dialogue with the guest on the 4 star rating; (ME) I received the review and was curious what it was about the home you found lacking or the less than exceptional experience to warrant a 4 star rating. Our goal is 5 star and have an overwhelming 5 star track record so if you could shed some light on this I would find it helpful. (Guest) I am so sorry. I did not find anything lacking. Is there a way I can adjust my rating? (ME) I don't think so but you could try contacting VRBO. I'm more interested in how you arrived at the 4 star and the thought process. I've had a long track record of 5 star ratings on the three homes and have had a few 4 star ratings lately despite positive comments. One cited the weather and a lack of spatulas, another couldn't get there suburban and other large vehicles with roof racks in the garage etc. so it's been kind of an unusual mixture of off the wall reasons. We think we offer one of the best if not the best options in Seaside. I know its not the Shangri-la or 5 star resort but think when compared to other options its the best offered. If you could please just give me an honest assessment when you decided on 4 stars that will help me in making adjustments. We discovered an issue with the dishwasher and promptly replaced it so we are very attentive to fixing things quickly when brought to our attention. I've had a discussion with VRBO and their rating system and think they need to issue some sort of guidance to travelers when assigning ratings. (GUEST) I am so sorry. I did not find anything lacking. Is there a way I can adjust my rating? I have stayed at several different houses in Seaside and your house is defintely the best. The score was more a reflection of my rating style versus the house. I believe there was a variety of questions and some I rated 4 and some 5, in an attempt to differentiate between the good and the great. It in no way reflected any dissatisfaction with the house. We had a fabulous time at the house and it was perfect for our situation. I would hope to return next year and would not want this misunderstanding to impact your willingness to have us return. I will check with VRBO to see if I can update my rating.

(ME) I hope to have them back.

No excuses and a catalyst for getting things up to our high standard. Our first rating in ten years less than 5 stars so disappointed that our guests were less than thrilled and didn't communicate with me directly. They had between 11 and 13 people in their group according to the information they provided which is the typical size for our 5 bedroom, 3,000 square foot home. The home is booked an average of 160 nights a year so we are a victim of our own popularity when it comes to keeping on top of wall dings and carpet stains. We implore our guests through our contract and house information to please be good stewards of our home. The reality is coke, wine, candy (taffy from this stay) etc etc ends up on the carpet and is an ongoing battle. We have a no pet policy but on occasion we have people that don't believe the rules are meant for them. Our cleaning crew is exceptional but we will communicate with them regarding the "dirty" comment. We routinely get compliments on the cleanliness of the home and the carpets are routinely cleaned. This is the time of year we repaint for the upcoming busy season so admittedly we are due for our yearly painting other than the touchups done throughout the year. We have been trying to schedule the carpet installer who is coming from Portland since January to replace the carpet in the master bedroom and on the stairs. I in fact called him yesterday and left another message so time to move on to the next guy. The main floor couch was replaced last year and is the first complaint about not being the most comfortable gathering spot. My house information states that the garage will accommodate one car comfortably. It will not accommodate larger vehicles such as suburbans or trucks and especially one with a roof rack. I do park my chevy 3/4 ton pickup in the two car garage but length wise it's a tough squeeze. Being a property owner of a vacation rental home is a tough gig but I work diligently to provide a quality experience. Hopefully I addressed the issues brought up here with a plan in place to correct them and without sounding too defensive.